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Job Description

Electrical Administrator/Stage 1 complaints \n2 days bromley and 3 days tower hamlets \nPermanent \npaying up to £30,500 per annum\n\nThe Electrical Administrator provides essential administrative support to the Electrical Compliance team, ensuring the effective delivery of electrical inspections, testing, and remedial works across the housing stock. The role includes managing Stage 1 complaints, liaising with residents and contractors, and assisting with operational activities such as the delivery of no-access letters to social housing properties. The postholder will help ensure statutory compliance while maintaining a high standard of customer service.\n\nElectrical Administration\n\nProvide administrative support to the Electrical Compliance team to support the delivery of electrical inspections and works.\n\nMaintain accurate records for electrical safety certificates, inspection dates, works orders, and compliance data.\n\nCoordinate appointments and access arrangements with residents, contractors, and internal teams.\n\nUpdate housing management and compliance systems with electrical certification and related documentation.\n\nPrepare correspondence, reports, and schedules relating to electrical compliance activities.\n\nMonitor no-access cases and support escalation processes in line with policy.\n\nStage 1 Complaints Handling\n\nManage and respond to Stage 1 complaints relating to electrical works and services, in line with organisational procedures and timescales.\n\nInvestigate complaints by liaising with residents, contractors, and internal teams to gather information.\n\nDraft clear, professional, and empathetic written responses that address concerns and set out agreed actions or resolutions.\n\nEnsure complaint cases are accurately logged, tracked, and closed on the appropriate systems.\n\nIdentify recurring issues and contribute to service improvement discussions.\n\nResident Engagement & No Access Support\n\nAssist with the delivery of no-access letters to residents' properties where access has not been achieved for electrical inspections or works.\n\nCommunicate with residents in a professional and sensitive manner, explaining the importance of electrical safety and access requirements.\n\nAccurately record visit outcomes and provide feedback to the Electrical Compliance team.\n\nSupport compliance with statutory obligations and organisational procedures relating to access

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