Join to apply for the Enterprise Solutions Architect - London role at Planhat Join to apply for the Enterprise Solutions Architect - London role at Planhat Get AI-powered advice on this job and more exclusive features. The customer platform built to acquire, service and grow lifelong customers.

To be considered for an interview, please make sure your application is full in line with the job specs as found below. About Planhat: Planhat is reimagining how businesses grow with their customers. Our cutting-edge Customer Platform empowers B2B teams to manage success, revenue, and relationships through one intelligent, flexible interface. We help companies unlock the full potential of their customer datapowered by automation, analytics, and AI. If you thrive at the crossroads of technology and strategic impact, we want to hear from you. The Opportunity: Were looking for a forward-thinking Enterprise Solutions Architect to join our global team. In this role, youll help our most strategic customers harness Planhats capabilitiesincluding AI-driven automation, customizable workflows, and advanced data modelingto transform how they manage the customer journey. This isnt account management. Its solution architecture. It's a technical strategy. Its enabling companies to scale with intelligence. Future proofing the way they interact with their data in Planhat. What Youll Do:

Lead with Innovation: Architect sophisticated solutions for customer success teams using Planhats AI-powered workflows, smart alerts, and automation features. Be the Strategic Technical Partner: Build deep, trusted relationships with enterprise customers, advising on how to embed Planhat into their tech stack and business processes. Own the Technical Lifecycle: From onboarding to maturity, ensure technical success and product adoption through seamless integrations, troubleshooting, and optimization. Drive Intelligent Automation: Help customers leverage Planhats native automation engine and AI insights to streamline processes, detect churn risk, and drive renewals. Manage a Strategic Portfolio: Oversee a book of enterprise clients with complex requirementstracking technical health, engagement trends, and roadmap alignment. Influence Product & AI Capabilities: Act as the voice of the customer to our product and AI teamsbringing real-world insights that help shape the evolution of the platform.

You Might Be A Fit If You: Have 5+ years in a technical customer-facing role (TAM, Solutions Architect, Solution/Sales Engineer, Integration Lead) in SaaS, ideally with data-heavy or AI-enabled platforms. Are comfortable working with APIs, webhooks, JSON, data pipelines, and custom integrations (experience with tools like Salesforce, HubSpot, Snowflake, Looker, etc.). Can diagnose complex technical issues and explain solutions clearly to non-technical stakeholders. Are excited about the power of AI to transform workflows and decision-makingand you know how to make that real for customers. Have a proactive, consultative mindsetyoure not solving tickets, youre designing outcomes. Digging under the hood is second nature to you. Youre a natural problem solver who takes initiative, dives deep into the unknown, and leaves no stone unturned when uncovering solutions, identifying recurring issues, and creating helpful resources for clients Bonus: Youve worked with CRM or customer data platforms before.

Why Join Planhat? Shape the future of intelligent customer management at one of the most innovative platforms in the SaaS space. Collaborate with a global team of passionate builders and thinkers. Work for a product-led company that leads with innovation Competitive salary, equity options, and flexible working conditions. Build long-term relationships with forward-thinking customers who want to innovate, not just maintain. Seniority level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionCustomer Service IndustriesSoftware Development Referrals increase your chances of interviewing at Planhat by 2x Sign in to set job alerts for Enterprise Solutions Architect roles. London, England, United Kingdom 1 month ago London, England, United Kingdom 1 week ago Head of Enterprise Solutions Architect - Insurance City Of London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 hours ago London, England, United Kingdom 2 weeks ago Cobham, England, United Kingdom 1 week ago Solutions Architect, Google Cloud Platform London, England, United Kingdom 1 day ago London, England, United Kingdom 3 months ago London, England, United Kingdom 5 hours ago London, England, United Kingdom 1 week ago London, England, United Kingdom 4 months ago London, England, United Kingdom 2 days ago Solution Architect - Salesforce/ Digital/ Customer journey- Permanent/ Min once a month in the office - Up to 110k + excellent package London, England, United Kingdom 1 week ago Solutions Architect Manager, Google Cloud London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago Solutions Architect, Enterprise Services - Financial Solutions London, England, United Kingdom 1 week ago London, England, United Kingdom 1 day ago Senior Solutions Architect, Professional Services London, England, United Kingdom 21 hours ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 5 days ago London, England, United Kingdom 3 weeks ago Senior Solutions Architect (m/f/d) - EMEA London, England, United Kingdom 1 month ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago Senior Enterprise Solutions Architect - EMEA (UK) London, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago Solutions Architect (Pre and Post Sales) London, England, United Kingdom 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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