Facilities Coordinator / Helpdesk Coordinator Runcorn (WA7) £28,000

Excellent opportunity for someone with a background in facilities operations, maintenance coordination, or service delivery to develop their career within a dynamic and fast-paced FM environment.

Key Responsibilities

* Act as the main point of contact between customers, engineers, and suppliers, ensuring smooth communication across all facilities operations.

* Handle inbound and outbound calls and emails in a professional manner, delivering efficient support and updates on ongoing jobs.

* Coordinate and schedule reactive, planned, and preventative maintenance works, ensuring resources are deployed effectively.

* Liaise with engineers to arrange same-day responses for urgent and high-priority issues.

* Log, track, and update jobs through the company’s CAFM/ticketing system, ensuring all details are accurate and up to date.

* Allocate tasks to appropriately skilled engineers to maximise first-time fix rates and meet SLA/KPI targets.

* Record all job progress, site notes, and technical information to maintain accurate and compliant documentation.

* Process engineer job cards promptly, ensuring timely updates and completion records.

* Schedule engineer appointments and manage workloads across regions or service lines.

* Raise invoices and support the billing process for completed works.

* Keep customers informed th...