FACILITIES HELPDESK ASSISTANTDALE BUILDING MAINTENANCE LTD are a Specialist Property Maintenance Company based in Cardiff but operate throughout South Wales and the South West of England from five operational centres.We have been in business since 1986 and provide a maintenance and repair service to a variety of customers ranging from Retail, Housing Associations / Care Homes, Leisure and Insurance Companies.Our Customer Contact Centre is based at our Head Office in Taffs Well near Cardiff and due to the award of new contracts and increased demand for our services we require HELP DESK ADMINISTRATORS for our Reactive Maintenance Division.Job Role and ResponsibilitiesDealing with incoming calls and EmailsProviding back up administration for the Work Co-ordinators and Service Delivery ManagersLiaising with clients and updating information on job progress etc., onto our own job management system DALEFflow and the various clients own portalsDirect contract with clients, tradesmen and repair partnersTo operate the help desk efficientlyGeneral office administration and contact support dutiesProvide a high level of customer service at all timesThe suitable applicant will possess the following skillsThe ideal candidate will have excellent customer service experience, great telephone manner and strong attention to detailPrevious experience of working within property services would be an advantage but not essentialAbility to work under pressure and a fast paced environmentCan do attitudeGood IT knowledgeAbility to multitask and prioritise work loadDemonstrate good team working abilitySelf-motivated and enthusiasticIn return we offerExcellent negotiated salary28 days holidayPension scheme in operationExclusive access to online marketplace for discounted itemsAccess to an employee assistance programmeDepartment rewards on a monthly basisAdditional annual leave for longer serviceWellbeing Hour a monthSecure employment with a reputable company which has been in business for over 35 years.Please apply submitting a full C.V to vacanciesJBRP1_UKTJ