Facilities Helpdesk Team Member (Fixed Term)

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Description
Please make an application promptly if you are a good match for this role due to high levels of interest. About The Role Fixed Term Contract Until Early July
As a Helpdesk Operator for the Facilities Department, you should enjoy interacting with people, problem solving, and work at speed to reach a timely resolution for both our guests and team. As part of this multitask role, you'll use our systems to receive logged maintenance issues across the resort and liaise with the team leaders and team internally to instruct them of the maintenance issue and location. You'll follow processes and ensure all stakeholders are kept up to date with the status of their job and advise the team of any calls that are urgent. You'll be on the ball - chasing and managing outstanding works to ensure that everything is completed within the designated time or escalated as required. You'll also be the first point of call for our contractors so must be able to manage this process effectively.A Helpdesk Operator should, first and foremost, have excellent communication skills and be confident using computers and further technology. Key Responsibilities Youll bring great organisational skills and a real attention to detail. You should have an ability to prioritise both your own workload and the workload allocated to the Facilities Department. In this role you'll be working with multiple stakeholders so being a great team player is also essential. Previous experience in a similar role would be advantageous, however not essential as full training is provided. Our resort is open in the week and during the weekend. For this role you will be working to a rota of 5 days out of 7 including weekends Shift Times: 08:00 - 16:30, 1 and 13.30 - 22:00
Monday and Friday compulsory working days About Butlin's At Butlins, were all about fun, excitement, and adventure by the bucketload! For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things theyll say about working at Butlins is our culture! Were all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. xehkeey So, if you want a role where you Create Smiles, where you arent afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you. There has never been a more exciting time to join Butlins!
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Location:
Crawley, West Sussex
Job Type:
FullTime
Category:
Customer Service

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