Job description: Areas to Cover: Sussex / Surrey / Berkshire (Multi-site role) About Us At Unicare Complex Care Specialist, we provide high-quality supported living services for individuals with autism, learning disabilities, mental health needs, and complex behaviours. Our environments are not just houses—they are structured, safe, and person-centred homes designed to enable independence and stability. We are now looking for a hands‑on, highly organised House / Facilities & Property Manager to take ownership of our growing portfolio of supported living properties. The Role (Read This Carefully – This Is Not a Desk Job) You will be responsible for everything related to the houses—from setting them up, maintaining them, fixing issues, ensuring compliance, and supporting residents with housing‑related matters. If something goes wrong in any property → you are the first point of call. This is a fast‑paced, operational role requiring someone who can manage multiple priorities and take full ownership. What You’ll Be Doing Setting Up & Managing Supported Living Homes

Fully set up new properties ready for residents (furniture, utilities, safety, access) Purchase and organise all household items (beds, white goods, furnishings) Ensure each property is ready for immediate occupancy

Maintenance & Repairs

Act as the first point of contact for all property issues Coordinate and manage:

Electricians Plumbers Contractors

Ensure issues are resolved quickly and efficiently Track all maintenance and outstanding work

Health & Safety & Compliance

Ensure all properties are fully compliant, including: Fire Risk Assessments Gas & Electrical Safety Legionella checks Monitor expiry dates and arrange renewals Carry out regular audits and spot checks

Tenancy, Rent & Benefits Support Set up tenancy agreements before move‑in. Support residents to:

Set up Universal Credit (housing element) Apply for Council Tax exemptions Monitor rent and service charge payments Work with finance to resolve arrears

Stock & House Supplies

Cleaning supplies Basic consumables

Monitor and reorder stock before it runs out. Property Sourcing & Growth Source suitable properties for new placements. Liaise with:

Estate agents Landlords

View and assess properties for suitability. Support securing new homes for the business. Working with House Managers Be the go‑to person for all property‑related issues. Support house managers to resolve issues quickly. Maintain regular communication across all services. Audits, Reporting & Oversight Carry out regular property checks. Identify and resolve issues early. Produce weekly reports covering:

Maintenance Compliance Risks Property pipeline

What We’re Looking For Essential

Experience in:

Supported living / housing / facilities management

Strong understanding of:

Property maintenance Health & safety compliance Housing processes (tenancies, rent, UC)

Ability to manage multiple properties and priorities Strong problem‑solving and organisational skills Full UK driving licence

Desirable

Experience working with:

Autism / learning disabilities / mental health

Knowledge of:

CQC standards Supported living environments

What Success Looks Like

Properties are always safe, compliant, and well‑maintained Issues are resolved quickly with no delays New homes are set up on time and ready for placement Rent and benefits are managed with minimal issues Strong relationships with staff, landlords, and contractors

The Reality of the Role (Important) This role is not for someone who

Wants a desk‑based or admin‑only job Waits to be told what to do

This role is for someone who

Takes ownership Solves problems quickly Stays organised under pressure Can manage multiple properties without losing control

Why Join Unicare?

Be part of a growing, ambitious organisation Play a key role in expanding supported living services Work in a role with real impact on people's lives Opportunity to grow with the business

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