Field Based Loss Adjuster

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: Sarah Molyneux

Description
Property Loss Adjuster in the Hertfordshire, Norwich East Anglia area needed

As our next remote Property Loss Adjuster, you will handle a range of claims of varying complexity and value and you will enjoy working to a broad and busy caseload. You will also be motivated by every day being different. We are looking for someone with a strong background in both Domestic and Commercial claims as well as the appetite to operate in a remote team within a fast-paced and continually evolving environment.
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What will your day look like:

• You will work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year
• Process all invoices and approve estimates within 5 working days of receipt/agreement.
• Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
• Full completion of all prepared site note templates and associated documentation within set SLA's
• Identify cases of possible fraud and recoveries and refer as appropriate within set SLA's
• Work to ensure correct policy interpretation and validation.
• Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA's and formats.
• Ensure files are up to audit standards at all times.
• In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA's
• Take responsibility for following agreed/documented procedures when dealing with problems and complaints
• Build good working relationships with clients and staff, internal and external to the Davies Group

• High level of Property Loss Adjuster experience
• Already hold or working towards recognised professional qualifications at a diploma level.
• Demonstrable experience of organising and managing own workload is essential.
• Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
• Being prepared to work nationally on occasion with overnight stays.
• Being prepared to work on standby on a rota and during busy times at weekends and public bank holidays.

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan