Are you ready to work with a trusted global brand renowned for its commitment to excellence in science and technology?

We’re looking for a Field Service Technician with expertise in Automated Liquid Handling (ALH) systems to support our valued customers across Northern England .

About the Role

As a vital member of our UK service team, you’ll be responsible for the installation, maintenance, and repair of Gilson’s ALH instruments , ensuring optimal performance in laboratories across the life sciences sector. You’ll receive comprehensive training , and while prior experience with ALH systems is a plus, a background in laboratory work is also highly valued.

Key Responsibilities

Deliver high-quality service and technical support to customers

Perform installations, preventative maintenance, and emergency repairs

Diagnose and resolve technical issues efficiently

Interpret technical diagrams and documentation

Maintain accurate service records and reports

Collaborate with customer service and sales teams to meet service goals

Support product demonstrations alongside sales representatives

Ensure compliance with safety and calibration standards

Participate in ongoing training to stay current with technical knowledge

What You Bring

Strong communication and customer service skills

Mechanical aptitude and problem-solving mindset

Proficiency with computers and relevant software

Ability to work independently and manage a dynamic schedule

Willingness to travel regularly within the region (up to 50%), including overnight stays

Full UK driving licence

Qualifications

Experience in a laboratory environment

Familiarity with automated liquid handling systems

Excellent command of English (written and verbal)

Ability to adapt to new technologies and evolving work environments

Physical Requirements

Good or corrected vision

Manual dexterity

Ability to lift up to 25kg

Ready to make a difference in the world of life sciences? Join us and be part of a team that empowers scientific discovery through precision and innovation.