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Field Services Engineer

New Yesterday

Job Description

Join a Global Leader in Financial Technology – Become a Customer Engineer at NCR Atleos!


  • Job Title: Customer Engineer
  • Location: Leicester or Loughborough or Derby or Burton upon Trent, UK - Field Work
  • Hours: 42.5 per week across 5days with weekend work on rota basis


MAIN RESPONSIBILITIES:

  • Diagnose faults and perform repair or replacement of ATM modules on-site
  • Install, maintain, and repair equipment within an assigned territory/region
  • Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
  • Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
  • Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)


KEY QUALIFICATIONS:

  • Valid Full UK manual driving license
  • Strong local geographical knowledge
  • Experience in break/fix, IT, computer/mechanical repair
  • Basic computer hardware and software knowledge
  • Experience with Windows operating systems
  • Experience in general PC hardware and software maintenance
  • High level of mechanical/electrical aptitude
  • PIA licences desirable, but if you don’t hold one, it will be provided


  • Excellent interpersonal skills and customer facing relationship skills
  • Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure


PREFERRED QUALIFICATIONS (NOT ESSENTIAL):

  • NCR/Wincor ATMs experience
  • Previous Field Based experience
  • Previous Engineering experience




EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.


Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Location:
Leicester
Job Type:
FullTime
Category:
Engineering

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