Fire & Security Engineer

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Fire & Security Service Engineer – Southwark, London

Job Title: Fire & Security Service Engineer
Department: Service / Engineering
Reports To: Field Line Manager
Job Type: Full Time, Permanent (40 hours per week)
Primary Location: Field-based – Southwark Borough, London
Salary: £48,000 – £52,000 per annum (depending on experience)

Role Description

We are seeking an experienced Fire & Security Service Engineer to support service and maintenance works across the Southwark borough. This is a local-patch role, focused on servicing, fault-finding, and small works across a range of fire and security systems while delivering excellent customer service and maintaining full compliance with industry standards.

Main Duties & Responsibilities

Preparation & Planning

Maintain accurate van stock control and equipment storage in coordination with the Stores function

Complete monthly vehicle, compliance, and health & safety checks

Remain up to date with industry developments to ensure best-practice service delivery

Service Delivery & Fault Resolution

Service, maintain, and carry out small works on:

Fire Alarm Systems

CCTV Systems

Intruder Alarms

Access Control Systems

Diagnose and rectify system faults efficiently and professionally

Respond promptly to reactive call-outs within the local area

Provide on-site technical support and complete accurate service reports and job documentation

Compliance & Quality

Ensure all works comply with company procedures, British Standards, and health & safety regulations

Proactively identify and report any compliance or safeguarding issues

Customer Engagement & Collaboration

Build and maintain strong working relationships with clients

Represent the business professionally as the frontline engineer

Advise customers on system improvements, upgrades, and lifecycle planning

Identify opportunities to enhance customer safety provisions and report to Service Coordinators for quotation follow-up

Work collaboratively with Service Coordinators to support workflow efficiency and customer satisfaction

Flexibility & Responsiveness

Participate in an out-of-hours call-out and/or technical support rota where required

Skills & Experience

Experience

Ideally 2–3+ years’ experience servicing and maintaining fire and security systems

Technical Skills

Fault diagnosis and rectification across fire and security systems

Servicing and maintenance of life safety and security systems

Accurate completion of technical documentation

Use of specialist tools and test equipment

Working knowledge of relevant standards (e.g. BS5839, NSI, BAFE)

Understanding of IP, networked, and IoT-based systems (desirable, not essential)

Competencies

Strong customer service and communication skills

Reliable, punctual, and well organised

Proactive problem-solving approach

High attention to detail

Professional appearance and conduct

Collaborative and respectful team player

Requirements

Legal right to work in the UK (essential)

Ability to pass an enhanced DBS check (essential)

Industry-recognised fire and security qualifications (desirable)

18th Edition (desirable)
Apply
Location:
Clerkenwell
Salary:
£48,000 - £52,000 /annum
Job Type:
FullTime
Category:
Engineering

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