First Line IT Team Leader
2 Days Old
This is a fully office based role (5 days a week).
Key Responsibilities:
* Lead and Motivate: Manage a team of 1st Line engineers to deliver exceptional service, ensuring SLA-driven resolution of client tickets.
* Enhance Team Collaboration: Foster teamwork by encouraging input and proactive solutions from team members.
* Oversee Daily Operations: Monitor workload distribution and ensure efficient day-to-day operations within the help desk.
* Client Engagement: Liaise with clients to maintain SLA standards and assist with Service Delivery Reviews.
* Team Development: Mentor and train team members, promoting their career growth within the organization.
Essential Skills and Experience:
* 2+ years in a similar team leadership role within an IT MSP environment.
* Strong interpersonal and communication skills, with a customer-first approach.
* Familiarity with Microsoft Cloud technologies (Teams and Microsoft 365) and ITSM tools like HaloPSA, ITGlue, NetworkGlue.
Qualifications:
* Microsoft Cloud Fundamentals Certifications
Desirable:
* British Computer Society – Professional Certificate in Team Leadership.
Training:
Opportunity for ITIL Foundation Training, sponsored by the company
- Location:
- City Of Westminster
- Salary:
- £40,000 - £42,000 /annum + excellent benefits
- Job Type:
- FullTime
- Category:
- IT
