The First Line Monitoring and Outcome Testing Manager is responsible for designing, implementing and leading first‑line monitoring and outcome testing activity across the Motor Finance Remediation Programme to ensure:Fair, consistent and compliant customer outcomesEffective operation of remediation controlsClear evidence of first‑line ownership in line with regulatory expectationsThe role provides independent challenge from within the first line, assessing whether remediation journeys, communications and operational decisions deliver the intended customer outcomes and comply with regulatory, legal and programme principles. #J-18808-Ljbffr