Freshdesk Consultant
New Today
Are you a seasoned Freshdesk specialist with a passion for deploying innovative CRM solutions? We are seeking an experienced Freshdesk CRM Consultant to play a pivotal role in transforming internal contact centre capabilities. Join a dynamic, dedicated team and leverage your expertise to support the deployment, configuration, and ongoing development of Freshdesk across the organisation. This is a fantastic chance to make a lasting impact in a long-term, fully remote role that offers stability, professional growth, and the excitement of working with a leading IT and business consulting firm.
Required Skills:
- Proven hands-on experience with Freshdesk platform and configurations
- Experience implementing contact centre CRM solutions
- Ability to deploy, configure, and customise Freshdesk features, workflows, and automations
- Strong problem-solving aptitude and ability to work independently
- Comfortable providing support to both desk-side and remote users
Nice to Have Skills:
- Familiarity with other Freshworks products and integrations
- Previous experience supporting internal platform adoption initiatives
- Knowledge of customer support best practises and contact centre operations
Preferred Education and Experience:
- Demonstrated experience in Freshdesk deployments and CRM configuration
- Previous roles involving technical consultancy or internal platform support
- Bachelor's degree in IT, Business, or a related field is advantageous
Other Requirements:
- This role is fully remote within the UK, with occasional onsite meetings as needed
- Strong communication skills and proactive engagement with stakeholders
If you're ready to lead impactful CRM initiatives and enjoy working in a collaborative, innovative environment, we want to hear from you. Take the next step in your career-apply now and become a vital part of transforming internal contact centre capabilities!
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- Location:
- Cheltenham
- Salary:
- not provided
- Job Type:
- FullTime
- Category:
- Consulting
