Front of House & Accommodation Duty Manager
1 Days Old
At the Kilchrenan, sustainability and zero waste sit at the heart of everything we do. Our Head Chef and General Manager, Iain, is deeply passionate about seasonality and creating dishes that reflect the landscape and time of year
food that allows guests to truly taste where they are. Our menus celebrate the very best of local produce, changing regularly with the seasons and showcasing modern Scottish cooking at its finest. Our fish arrives whole, our scallops are hand-dived off the coast of Mull, our sauces are made from scratch and wherever possible we butcher our own meat in house. During the summer months, we grow herbs, salad leaves and tomatoes in our raised beds. Iain also makes the most of the temperate rainforest around us, foraging for ingredients such as wild garlic, chanterelles and young spruce to bring a true sense of place to the menu. Our culture is calm, professional and organised, with a strong emphasis on teamwork, consistency and pride in the detail. The Role We are seeking an experienced and personable
Front of House & Accommodation Duty Manager
to lead guest experience across both our food-led pub and guest bedrooms. This is a
hands-on leadership role , ideal for someone who enjoys being present on the floor, welcoming guests, and ensuring every aspect of service
from dinner to departure
runs seamlessly. Working closely with our General Manager and Head Chef Iain, you will play a key role in delivering and maintaining our ethos of sustainability, zero waste, championing local, seasonal produce and exceptional standards in guest care, ensuring the Inn continues to thrive as a destination
gastro pub with rooms in Argyll . Key Responsibilities Front of House & Guest Experience Lead and oversee front of house service across breakfast, lunch, dinner and bar Champion our ethos of
sustainable, low-waste hospitality Create a warm, professional and relaxed guest experience at all times Manage service flow, pacing and atmosphere during busy periods Handle guest feedback, queries and complaints with confidence and care Maintain exceptional standards of presentation, cleanliness and ambience Accommodation & Guest Bedrooms Oversee the day-to-day management of guest rooms Manage bookings, availability and pricing strategy Coordinate seamless check-in and check-out experiences Supervise housekeeping standards, inspections and rotas Manage linen, laundry, amenities and room presentation Ensure all guest communications and special requests are handled efficiently Team Leadership & Training Lead, train and support front of house and housekeeping teams Set clear expectations for service standards and behaviour Work with the General Manager to create fair, sustainable rotas aligned with business needs Lead daily briefings with front of house team in consultation with the GM as needed and service handovers Foster a positive, supportive and professional working culture Reservations, Systems & Administration Manage restaurant and accommodation reservation systems Balance bookings to optimise service flow and occupancy Monitor deposits, cancellations and no-shows Maintain accurate guest records and communications Support business forecasting and planning Stock Control, Cash Handling & Compliance Manage bar stock, ordering and cellar organisation Oversee cash handling, tills and end-of-day procedure Ensure licensing, health & safety and compliance standards are met Maintain cleanliness and safety across all public areas Collaboration & Reputation Work
closely with the kitchen team
to ensure seamless service delivery Understand and share with confidence
our zero waste sustainable hospitality ethos Support events, private dining and food-led promotions Assist in managing online reviews and guest feedback Represent the Inn positively within the local community Skills, Experience & Qualifications Essential Experience and Skills Proven experience in a
front of house manager ,
restaurant manager , or
hotel supervisor
role Experience in a
gastro pub, boutique hotel, or food-led hospitality business Confident running both service and accommodation operations Cellar management Experience with EPOS systems and reservation platforms Understanding of licensing laws, health & safety, and compliance Ability to manage rotas , stock control and service flow Key Attributes Naturally warm, guest-focused and highly organised Strong leadership skills with a hands-on approach Calm under pressure with a solutions-focused mindset Excellent communication and interpersonal skills High attention to detail and pride in presentation Other Requirements Flexibility to work evenings, weekends and peak seasons Comfortable working in a rural location Right to work in the UK What We Offer Ongoing training and professional development Supportive, hands-on ownership team Assistance with accommodation (if required) A stable, long-term role in a respected, growing business Opportunity to live and work in a stunning Highland location Career Progression This is an excellent opportunity to take on a senior role within a respected rural hospitality business. You will work closely with the owners and General Manager, with real scope to: Grow into a
senior leadership position Influence standards, systems and guest experience Play a key role in shaping the Inns long-term success We actively support professional development and encourage progression within the business. How We Work Together At The Kilchrenan Inn, we operate as a close-knit team built on trust, respect and clear communication. Front of house, kitchen and housekeeping work collaboratively to deliver a seamless guest experience
from arrival to breakfast the next morning. Everyone is encouraged to take ownership, contribute ideas, and support one another, particularly during busy service. We believe that when our team feels supported, valued and proud of their work, it shows in every guest interaction. Equal Opportunities The Kilchrenan Inn is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to creating an inclusive, supportive and respectful workplace for everyone.
TPBN1_UKCT
- Location:
- Gb
- Job Type:
- PartTime
