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Front Office Manager (BALA)

New Yesterday

Other About the Role

We are seeking an exceptional Front Office Manager to lead the reception and guest services team at our prestigious 5★ luxury hotel. This is a key leadership position responsible for delivering an outstanding guest experience, ensuring seamless front office operations, and maintaining the highest standards of service synonymous with luxury hospitality.
The successful candidate will be passionate about service excellence, operational efficiency, and team development, with a proven track record within a high-end hotel environment.
Key Responsibilities
Oversee all front office operations including Reservations, Guest Services, Porters, and night audit

Ensure exceptional guest service standards are consistently delivered and exceeded

Lead, coach, and develop the front office team to achieve high performance and engagement

Manage departmental budgets, forecasting, and cost control

Handle VIP arrivals, guest feedback, and service recovery with professionalism and discretion

Maintain strong communication with housekeeping, reservations, and other departments

Ensure compliance with hotel policies, health & safety, and brand standards

Drive upselling initiatives and maximise revenue opportunities
Location:
Bala
Job Type:
FullTime

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