Be Yourself - Be Leonardo At Leonardo Hotels, we are recruiting for a Supervisor role to join our great team in the Reception department. We are looking for an enthusiastic, genuine and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a Happy stay with us. As Reception Supervisor We want you to be part of a great and diverse team working together to provide great hospitality and products to our guests in the reception department. We set high standards for ourselves so that we can surprise and delight our customers and deliver a great experience. Some of the perks you could enjoy include: Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break youve been dreaming of! Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops Meals on duty Talent referral scheme: earn yourself a bonus for recommending a friend to join us We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support Ongoing job-related training programmes with clear paths for progression What we want you to have - Supervisory experience or be a strong front office team member looking to take on additional responsibility.. Great communication skills so you can chat to the team and of course our guests providing a great welcome and departure. Flexiblility to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no split-shifts here) The ability to recognise what our customers want and need and be able to provide it Good people skills to work well in a team - we want work to be fun for all of our employees Have a genuine interest in providing hospitality to our customers Confidence with systems and taking payments To be able to work well under pressure at times and multi task in a fast paced environment Ensure prompt resolution of customer complaints The job - To supervise the activities of the Reception Crew, ensuring they are aware of their responsibilities and performing duties to a high standard. To be familiar with the days business, including arrivals, departures and special requests, so that you can prepare the team and department and be ready for action To ensure that all customer requests and queries are responded to promptly and effectively. To keep all areas clean and tidy at all times To follow the company standards and procedures for guest arrivals and departures. These will be checked by our Mystery Guests. To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times. Training and motivating team members. Ensure all cash, charge, float and till procedures are carried out correctly.. Our Story Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; theres never been a more exciting time to come join us !

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