General Manager - Adult Care
New Today
Integrated Adult Care
Emergency Clinical Business Unit Operations
Thornton Heath, NHS Trust
Contract Type: Full-time, Mon - Fri days 37.Are you a dynamic and experienced healthcare leader with a passion for driving excellence in urgent and emergency care?
We are seeking a high-performing General Manager to join our Emergency Clinical Business Unit at Our clients Health Service within the NHS . This pivotal role supports the delivery of first-class urgent, emergency, and acute care services to the community, contributing to the strategic direction of the Integrated Adult Care Directorate . As General Manager, you will oversee key services including:
Emergency Department (A&E)
Urgent Treatment Centre (UTC)
Acute Medical Unit
Medical Same Day Emergency Care (MSDEC)
Urgent Care Alliance (UCA)
You will provide clear, visionary leadership to multidisciplinary teams, ensuring high standards of patient care, safety, performance, and experience are met. Working closely with Clinical Business Unit Leads and the Associate Director of Operations, you will manage operations, budgets, service redesign, and staff development.
Lead and manage Emergency Clinical Business Unit operations
Drive delivery of NHS standards and Trust KPIs including 4-hour A&E targets
Oversee performance, staffing, and budgetary control of urgent and emergency services
Develop operational plans aligned with local and national healthcare priorities
Contribute to major transformation programmes and service improvement initiatives
Engage with partners across NHS, local government, and the voluntary and private sectors
Significant operational management experience within an acute or emergency healthcare setting
Excellent leadership and people management skills , with a track record of delivering high performance through multidisciplinary teams
Strategic planning and service development expertise , including experience with performance improvement and transformation
A thorough understanding of NHS policy , current legislation, and the national urgent and emergency care agenda
Educated to degree level (or equivalent experience), ideally with a masters or postgraduate management qualification
Demonstrable experience of leading complex change projects in acute care
Proven budget management skills and experience delivering cost improvement programmes
Strong knowledge of emergency care pathways, queue management, and patient flow
Experience with Cerner Millennium or equivalent PAS
Understanding of Directory of Services (DoS) and integration with 111/urgent care providers
Knowledge of 111, GP Hubs, and Urgent Treatment Centre networks
At our clients Health Services NHS Trust, we are proud to serve one of Londons most diverse communities. Youll be part of an organisation thats committed to being the best place to work and receive care. Our staff live by our values every day Caring, Safe, Respectful, and Accountable and were passionate about making a real difference to peoples lives.
Flexible working opportunities
NHS pension and benefits
Click Apply Now to start your journey towards making a real impact at this NHS Trust.
- Location:
- Croydon, Greater London
- Job Type:
- FullTime