Position Summary
The General Manager will be responsible for overseeing all operational, financial, and staffing aspects of the centre. This role requires a strategic leader with strong business acumen and a proven ability to deliver exceptional customer service while effectively managing a multidisciplinary team in a fast-paced, customer-centric environment.
Key Responsibilities
Provide strategic and hands-on leadership across all departments, ensuring smooth daily operations and alignment with business objectives
Oversee financial performance, including budgeting, forecasting, cost control, and revenue growth initiatives
Ensure optimal staffing levels, performance management, and training programs to build a high-performing, customer-focused team
Maintain operational standards in safety, cleanliness, maintenance, and service delivery
Lead the implementation of marketing campaigns, promotional events, and community engagement strategies
Manage guest experience metrics, continuously identifying areas for improvement
Serve as the primary liaison between corporate leadership and centre-level operations
Ensure compliance with all regulatory, licensing, health and safety requirements
Qualifications & Experience
Minimum 2 years of management experience preferably as a General Manager in hospitality, leisure, retail, or entertainment environments
Strong leadership skills with a track record of team development and employee engagement
Solid financial and commercial acumen with experience managing P&L responsibilities
Excellent interpersonal and communication skills
Demonstrated ability to drive operational efficiency and improve guest satisfaction
Proficiency in operational systems, POS software, and standard office tools
Willingness to work flexible hours, including evenings, weekends, and holidays as needed
Experience of managing a budget of at least £1m
What We Offer
A competitive remuneration package with performance-based incentives, salary from £50,000 plus up to 50% bonus.
Career progression opportunities and development within a growing organization
A supportive, inclusive, and professional work culture
Complimentary access to attractions and employee discounts
Application Process
Interested candidates are invited to submit a detailed resume and a cover letter outlining relevant experience and leadership achievements.
Job Type: Full-time
Pay: From £50,000.00 per year
Benefits:
Company pension
Discounted or free food
Employee discount
Transport links
Ability to commute/relocate:
Slough SL1 1BN: reliably commute or plan to relocate before starting work (preferred)
Experience:
General Management: 2 years (preferred)
Hospitality management: 2 years (preferred)
Work Location: In person
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