General Manager

Flagship, multi-faceted hospitality venue

Central London

£70–80,000 basic salary

Quarterly bonus scheme

Private healthcare

Genuine progression opportunities as the business expands rapidly

The chance to play a key role in shaping a growing hospitality brand

We’re proud to be supporting a hospitality business that has genuinely changed our perspective on what exceptional can look like.

When we say exceptional, we are talking about culture, guest experience and commercial performance

A business that has grown turnover by nearly 20% year-on-year, strengthened profitability significantly, and is now investing boldly in its next phase of growth.

Following a landmark year and several major milestones, we’re now searching for an outstanding General Manager to lead one of its flagship, multi-faceted venues in Central London.

This is not a typical General Manager role, however.

It’s an opportunity for a visible, hands-on operator, people-first leader who thrives in complexity, loves spending time with the team, and thinks like a commercial owner. Someone who brings energy, warmth and pace, while obsessing over detail, standards and results.

If you live and breathe quality food, drink and unforgettable guest experiences, this role will excite you.

The opportunity

This flagship venue brings together, multiple premium food concepts, high-quality bars and a full calendar of events, music and entertainment experiences.

With ambitious plans to grow significantly over the next five years, this is a business deeply committed to developing its leaders, creating progression pathways, and backing its General Managers to run their venues as their own.

What you’ll be accountable for

As General Manager, you’ll have full ownership of your venue and be trusted to lead from the front.

People & Culture

• Build, inspire and retain a high-performing leadership and front-line team
• Create clear development pathways, succession plans and a culture of recognition
• Reduce turnover through strong coaching, communication and care

Guest Experience & Operations

• Be a constant, visible presence - setting the tone, engaging guests and role-modelling brilliant hospitality
• Curate outstanding experiences across every daypart through service, events, music and atmosphere
• Ensure operational excellence, immaculate standards and seamless delivery across all concepts

Commercial & Financial Performance

• Full P&L ownership with accountability for sales, GP, labour and EBITDA
• Drive incremental revenue through a proactive sales & events strategy
• Analyse performance, spot opportunities quickly and take decisive action

Sales, Events & Growth

• Maximise low-demand dayparts through events, bookings and partnerships
• Lead a local outbound sales approach, building strong relationships and repeat business
• Collaborate closely with sales and events teams to deliver year-on-year growth

Safety, Compliance & Standards

• Maintain best-in-class food safety, health & safety and licensing standards
• Achieve outstanding audit results and protect both guests and teams
• Ensure consistent quality across all operators and shared spaces

What success looks like in this role

You’ll be expected to make a positive impact with:

• Weekly net sales and event revenue
• Guest satisfaction, NPS and complaint reduction
• Labour efficiency and team turnover
• Gross profit, waste and cost control
• Compliance scores, audits and mystery guest results

Who this role is for

This role will suit an Operations Manager (multi-site experience is our preference simply owing to the dynamic nature of this business) or General Manager who brings:

• Proven experience leading large, premium, multi-concept hospitality operations
• A track record of driving sales growth and commercial performance
• Strong P&L ownership and data-led decision-making
• A floor-focused, guest-obsessed leadership style
• High emotional intelligence and exceptional people skills
• Calm, confident decision-making under pressure
• A genuine love for hospitality, fun and bringing people together

You’ll be someone who runs their venue like it’s their own business, with pride, pace and purpose.

Values & how you show up

This business believes that great results come from great energy, great people and great leadership.

You will:

• Bring visible energy and tons of enthusiasm and positivity
• Create a fun, inclusive and welcoming environment for teams and guests
• Lead with kindness, respect and high standards
• Innovate constantly - improving service, sales, engagement and experience
• Stay flexible, resilient and hands-on during peaks and proactive during quieter moments

Simply put: you’ll make the good times easy - for guests and for your team.

If you’re an experienced, ambitious hospitality professional ready to step into something genuinely exciting - with real autonomy, backing and growth ahead - we’d love to hear from you.

Closing date for applications: Friday 23rd January 2026

Please note, owing to significant interest in roles we advertise and to ensure a fair and consistent process, all applications will be reviewed and responded to via LinkedIn post closing date.