General Manager - Borough Market

Borough Market, London | Up to £40,000 + tips + bonus

Full-time | Permanent

Love hospitality, but ready for a role that gives you your life back?

This is not your typical General Manager role.

Set in the heart of Borough Market, this is an opportunity to lead a buzzing, high-quality café concept within a fast-growing business that is building something genuinely special. We’re looking for a charismatic, hands-on General Manager who loves creating exceptional guest experiences, building brilliant teams, and being part of a business with real momentum.

The difference?

Alongside the energy and excitement of hospitality, this role offers a more sociable working pattern, giving you more balance, more consistency, and more time to enjoy life outside of work.

If you’ve been looking for a leadership role that still has the buzz of hospitality without sacrificing your evenings, weekends, and personal life, this could be exactly what you’ve been waiting for.

Why this role stands out

This is your chance to step into a key leadership role in one of London’s most exciting food destinations.

You’ll have the autonomy to run the site as if it were your own, shape the team culture, influence standards, and help drive the next stage of growth for a brand that is going places.

No two days will look the same - one moment you’ll be leading a busy service, the next you’ll be developing your team, driving performance, or helping launch exciting local initiatives.

Most importantly, you’ll be joining a business where your voice matters and your career can grow with it.

The Role

As General Manager, you’ll be the driving force behind the day-to-day operation, leading from the front and setting the tone for outstanding service, quality, and culture.

You’ll inspire your team, keep standards exceptionally high, and ensure every guest leaves wanting to come back.

What you’ll be doing

• Oversee the day-to-day running of the café
• Deliver exceptional guest experiences and smooth service
• Maintain outstanding food hygiene, safety, and cleanliness standards
• Manage stock, supplier relationships, and ordering
• Drive cost control, labour management, and operational KPIs
• Review P&L performance and identify opportunities for growth
• Handle customer feedback with confidence and professionalism
• Support local marketing activity and community engagement
• Continuously improve processes as the business scales

Building a brilliant team

• Lead, coach, and develop a high-performing team
• Create an engaging, positive culture people want to be part of
• Recruit, onboard, and train new team members
• Support career progression and development plans
• Manage rotas, performance, and day-to-day people leadership
• Inspire your team to deliver consistently brilliant service

What we’re looking for

• Previous experience in a hospitality management or senior leadership role
• A natural people leader with a hands-on style
• Passion for food, service, and creating memorable experiences
• Commercial awareness with confidence around KPIs and P&L
• Experience in cafés, bakeries, or fast-paced hospitality environments is a plus
• Food Hygiene Level 2 or 3 preferred

The lifestyle perks

We know great hospitality leaders want balance too.

That’s why this role offers a more sociable and consistent working pattern, including:

• one weekend day off every week
• one full weekend off every month
• a more predictable rota to support your life outside work

Because loving hospitality shouldn’t mean giving up your social life.

The package

• Up to £40,000 salary
• Monthly bonus
• Generous tips
• 28 days holiday
• Free food perks
• Clear progression opportunities
• The chance to be part of a growing business with something special ahead

• If you’re ready to lead somewhere exciting, grow with an ambitious business, and finally enjoy a better work-life balance, we’d love to hear from you.