Position:GermanSpeakingCustomerServiceAdvisor Workinghours:MondayFriday08:00am5pm Location:Edinburgh Salary:£24,800+£1,000 Whowearelookingfor. WeareseekingapassionateandenthusiasticGermanspeakingCustomerServiceAdvisortojoinourteaminourEdinburghoffice.Youwillbecustomer-centric,haveapassionfortravel,haveatrackrecordinbuildingrapportquicklyandtakeprideinbeingabletoproblemsolve.Theseaspectswillcomethroughinallyourinteractionswhilstdeliveringthebestpossiblecustomerservicethroughourrangeofcommunicationchannels. Whatyouwillgetinreturn JoiningtheteaminEdinburgh,youwillbewarmlywelcomedtoanengagingandsupportiveworkingenvironmentwhichincludes: 33daysannualleave Workplacehealthcashplanincludingclaimingbackfordental,opticalandphysiotherapyandmuchmore Employeewell-beingprogram,EmployeeAssistanceProgramandenhancedsickpay Monthlyperformance-basedbonuses Extensivelearningopportunitiesandresourcestofurtheryourcareer Enhancedfamilypolicies(maternity/paternity/adoption) Lifeandhealthinsurance Freeon-sitegym Hybridworking(after6months) Frequentemployeeengagementevents Referafriendbonusscheme Whatyoullbedoing Providingexceptionalservicetoourcustomers,beingthe?rstpointofcontactrespondingtovarioustravelqueries. ProvidingresolutionstoourcustomersviaCall,ChatandEmail. Handlingcustomerquerieswithempathy,patienceandcompassion. Attendingregularteamhuddles. Keepinguptodatewiththelatestpromotions,initiativesandcompanypolicies/procedures. Assistinginadhocassignedprojects. Whatyoullneed Customerserviceexperience Mustbe?uentinGermanandEnglish Effectivecommunicationskills GoodknowledgeofMicrosoftOfficesuite&Pro?cienttypingabilities Abilitytoremaincalmandlogicalinchallengingsituations Excellentproblem-solvingskills Enthusiasticapproachwiththedesiretohityourgoalsandpassionateaboutcontinuousdevelopment BeAwareofRecruitmentFraud Pleasebevigilantandremember,officialcommunicationswillalwayscomefromourverifiedemailaddresses,andweneverconductinterviewssolelyviatextorinstantmessagingapps.Wedonotchargeanyfeesthroughoutthehiringprocess.Ifyoureceiveanydubiouscommunications,reportthemimmediately. GermanSpeakingCustomerServiceAdvisor GermanSpeakingCustomerServiceAdvisor GermanSpeakingCustomerServiceAdvisor GermanSpeakingCustomerServiceAdvisor

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