German Speaking Customer Service Representative- Manchester (M29) up to £29k Permanent

Axon Moore is excited to announce an opportunity to join our clients dynamic and established team as a German Speaking Customer Service Executive

I am seeking a dedicated and personable Customer Service Representative to join our client’s team. The ideal candidate will be responsible for providing exceptional service to customers, addressing their enquiries, and resolving any issues they may face, please note you must be German Speaking.

This role requires excellent communication skills, a positive attitude, and the ability to handle a high volume of interactions efficiently and effectively.

More about the role and responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, chat, or in person, ensuring a timely and accurate resolution. Problem Solving: Identify customer issues and provide appropriate solutions, escalating complex problems to higher-level support when necessary. Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and guidance to customers. Documentation: Accurately record customer interactions and maintain detailed records of inquiries, comments, and complaints. Follow-up: Conduct follow-up communication with customers to ensure their issues are resolved and their satisfaction is achieved. Feedback Collection: Gather and repo...