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Global Account Manager - Client Meetings and Events Programme

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The Global Account Manager serves as the strategic client relationship lead for the client's global meeting and events programme, ensuring exceptional delivery of account management services and commercial value. This role is responsible for developing and executing the strategic business plan, maintaining strong client relationships at all levels, and driving continuous improvement within the programme. As the primary client-facing relationship manager, this position ensures governance, risk mitigation, and performance excellence across the entire programme.

To be considered for an interview, please make sure your application is full in line with the job specs as found below.
About FCM Meeting and Events
Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about "getting together" - it's about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered award-winning work perks. We don't just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency.
The Role
Strategy:
Primary client contact for inquiries and relationship management
Develop strategic business plans to drive programme milestones
Deliver progress reports and presentations to stakeholders
Identify new business opportunities within client's global meetings/events programme

Governance:
Prepare and present business reviews with actionable client insights
Conduct programme risk assessments and develop mitigation strategies
Manage stakeholder engagement plans and track SLA/KPI performance
Drive sustainability initiatives and business continuity planning
Continuous Improvement:
Design change management plans to drive year-over-year adoption
Monitor programme effectiveness and implement improvements
Optimise supplier partnerships for cost savings
Develop project timelines and track key milestones
About You
5+ years client-facing account management experience, preferably global
Proven strategic client relationship management in complex, multi-stakeholder environments
Strong commercial analysis, business development, and planning capabilities
Advanced Microsoft Office proficiency and account management methodologies
Experience in programme governance, stakeholder management, and performance reporting
Industry knowledge of travel, tourism, events, groups & meetings
Lifesciences background advantageous
Qualifications
Tertiary level qualification in relevant field
Professional certifications in account management, client services, or related field preferred
What's in it for you
Exclusive Travel Discounts:

As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
Career Development:

With Flight Centre Travel Groups global presence, spanning 30+ brands in over 20 countries, youll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
Vibrant Culture & industry-renowned social events:

Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
Active Hour:

Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
Comprehensive Health Cash Plan:

Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
Health & Wellbeing Challenges:

Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
Financial Wellbeing Support:

Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
And Much More:

Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

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PandoLogic. Keywords: Strategic Account Manager - Sales, Location: London, ENG - SE25 5PY
Location:
London
Job Type:
FullTime
Category:
Sales