You will support the delivery of customer‑focused CRM communications while maintaining accurate, high‑quality data and optimising CRM processes across the business. This hands‑on role involves managing CRM campaigns, enhancing digital workflows, and collaborating closely with teams to improve overall customer experience.

Client Details

Our client is a well‑established, innovation‑led manufacturer with a strong global presence, known for delivering high‑quality products and solutions across multiple specialist markets.

Description

CRM Marketing

Build, test, and deploy CRM email campaigns in HubSpot and Klaviyo, ensuring best practice in design, deliverability, segmentation, and personalisation Monitor campaign performance and engagement, using insights to inform future optimisation Support ongoing improvements to customer journeys, workflows, and automation within HubSpotCRM Data Management

Partner with sales and marketing to maintain accurate, consistent, and high‑quality CRM data Support ongoing data hygiene efforts including segmentation, duplication, and contact management Act as a key guardian of CRM data quality across marketing and customer service workflowsCross Team Collaboration

Work closely with the Customer Service team to embed and maintain the new HubSpot-based service process Serve as a CRM point of contact, ensuring tools and communication flows support front‑line activity Help ensure smooth, efficient handling of customer enquiries through CRM Build strong working relationships across marketing, customer service, and wider teamsSocial Media Support

Support social media customer response activity, ensuring comments and enquiries receive timely, appropriate replies Work with the Social Media Lead on escalation processes, tone of voice, and response consistency Assist with logging and tracking customer interactions received via social channelsOther

Feed insights, challenges, and business needs into CRM planning and strategy Support broader marketing activity where required and particularly during peak periods or key campaignsProfile

Essential

Experience working with HubSpot or similar CRM platforms Solid understanding of CRM and email marketing best practices High level of accuracy and attention to detail, especially regarding data quality Strong communication and stakeholder management skillsDesirable

Experience supporting customer service teams or processes Exposure to social media community management or customer response activity Involvement in broader marketing campaigns or cross‑team initiativesJob Offer

Salary: £40,000 - £45,000, depending on experience Retirement support: Employer pension contribution Remote working: Must be based within 2 hours of Hampshire, UK Annual leave: 25 days of annual leave, plus all bank holidays