Guest Services ManagerSt AlbansQuest Employment is proud to be recruiting for an experienced and charismatic Guest Services Manager to join a stunning luxury country house hotel set within 12 acres of picturesque Hertfordshire countryside.If you are passionate about delivering world-class guest experiences and leading from the front, this is your opportunity to step into a pivotal leadership role within a prestigious hospitality environment.This is more than just a Front Office position its your chance to shape memorable guest journeys and be part of a high-performing luxury operation.What Youll Be DoingLeading the Front Office team to deliver exceptional 5-star service Owning the full pre-arrival journey ensuring every guests stay is perfectly prepared Creating personalised, memorable experiences tailored to individual guest preferences Managing seamless check-ins and departures with confidence and professionalism Taking ownership of guest satisfaction, resolving concerns quickly and effectively Coordinating VIP and special attention stays to flawless standards Driving revenue through thoughtful upselling of services and facilities Supporting wider hotel operations during peak timesYou will be a visible, hands-on leader who thrives in a guest-facing role and sets the tone for service excellence.What Were Looking ForMinimum 3 years experience in a Guest Services / Front Office leadership role within a luxury 4- or 5-star hotel Proven track record of delivering exceptional customer service Strong leadership skills with the ability to inspire and motivate a team Confident using Opera PMS and managing guest profiles, billing and reservations Highly organised with excellent communication skills Flexible to work shifts including weekends and bank holidaysWhats In It For You?Competitive salary 28 days holiday + birthday off Long service rewards Discounted food, beverage & accommodation Staff events Refer-a-friend bonus Meals on duty Uniform providedIf youre ready to take the next step in your luxury hospitality career and lead a Front Office team that delivers unforgettable experiences, we want to hear from you.Apply today through Quest Employment.JBRP1_UKTJ