Responsibilities

Technical Oversight & Claims Handling

• Personally handle high-value and complex claims.
• Set and review reserves, approve settlements, and guide negotiation strategy
• Provide expert advice to underwriters and brokers on claim trends and exposures

Team Leadership & Development

• Manage, coach, and support a small team of claims professionals
• Conduct regular 1:1s, performance reviews, and case audits
• Foster a collaborative, solutions-focused culture

Stakeholder Engagement

• Liaise with internal departments including underwriting, legal, and compliance
• Engage with external experts, TPAs, surveyors, and solicitors
• Represent the claims function in internal and external meetings

Operational & Regulatory Oversight

• Monitor SLA performance and claims processes
• Ensure compliance with FCA and PRA standards
• Drive continuous improvement in claims systems and reporting

Background

Technical:

• Deep knowledge of UK commercial property Insurance.
• Knowledge of Proerty rights and liability (desirable)
• Strong understanding of insurance contracts, policy interpretation, and reserving strategy

Candidate Profile:

• Proven experience in a senior claims role (ideally within commercial property or liability)
• Comfortable leading a small team while remaining hands-on with technical work
• Excellent communicator with strong analytical and negotiation skills

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