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Talent Acquisition and Retention Manager - CIPD level 5 student

Criterion Capital is a leading property investment and management company with a diverse portfolio of residential and commercial properties. We are committed to excellence in property management and delivering exceptional service to tenants and property owners. Join our dynamic team and contribute to the continued success of one of London's premier property firms.

About the Role:

As Head of Property Management at Criterion Capital, you will lead a team of Property Managers, ensuring the smooth running of day-to-day operations, maximising property value, and maintaining high standards of service. In addition, you will be responsible for the management and operation of a range of commercial properties. You will also play a vital role in fostering strong relationships with tenants, owners, and contractors.

Key Responsibilities:

• Oversee the management of a portfolio of commercial properties.
• Lead, mentor, and support a team of property managers, ensuring high service delivery standards.
• Develop and implement strategies to enhance property performance and profitability.
• Oversee property maintenance, repairs, and compliance with health and safety standards and risk management.
• Oversee, manage and adapt as necessary the property management database, currently provided by Yardi to maximise efficiency and streamline reporting.
• Manage tenant relations, including lease agreements, rent collection, and issue resolution.
• Prepare and manage budgets, ensuring effective cost control and financial performance. Oversee preparation and management of service charge reconciliations, ensuring timely production and completion of the reconciliations.
• Ensure properties are compliant with all relevant laws, regulations, and company policies.
• Liaise with property owners, tenants, and contractors to ensure smooth operations and communication.
• Drive continuous improvement in operational efficiency and tenant satisfaction.

Qualifications/Skills:

• 10+ years of proven experience in property management, with at least 2 years in a senior or managerial role managing a team.
• Strong knowledge of property laws, health and safety regulations, and lease management.
• Excellent knowledge of Landlord and Tenant Law and understanding leases.
• Comprehensive knowledge of budgeting, financial reporting, minimising non-recoverable costs and service charge management.
• Excellent leadership, communication, and problem-solving skills to drive and mentor team members and instil team ethic.
• Good knowledge of placement and management of portfolio insurance.
• Good knowledge of utilities placement and management.
• Working knowledge of facilities management.
• Ability to manage multiple properties and teams simultaneously.
• Professional qualifications such as RICS, IRPM, or ARLA are highly desirable.
• Highly proficient in property management software, in particular, Yardi and Microsoft Office Suite.

What We Offer:

• Opportunities for career progression within a leading property firm.
• Support for ongoing professional development and training.
• A collaborative and fast-paced work environment.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

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