Head of Communities Experience (H/F)
New Yesterday
This role is based out of our London office. We call our approach to hybrid working The Blend its about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and 'to do' list.
As the Head of Architecture, you will be a key member of the Senior Leadership Team, playing a central role in shaping the next phase of our technology strategy and supporting the wider business vision. You will define and lead the strategic technology roadmaps across our Loyalty, Holidays, and Retail businesses, ensuring they are aligned with our long-term objectives. This includes establishing and maintaining architectural principles, reference architectures, and decision-making frameworks that support robust and future-ready technology choices. As both an internal leader and external representative, you will promote IAGLs architectural vision across industry forums, building the organisations reputation and influence.
You will work closely with product, engineering, and business teams to ensure technology decisions are in step with strategic goals, while also collaborating with IAG OpCo architecture teams to align on key initiatives and shared roadmaps. Externally, youll develop strategic partnerships with software vendors, industry bodies, and research organisations to ensure our architecture remains at the forefront of industry best practice. Through strong cross-functional collaboration and leadership, you will help drive efficiency, innovation, and strategic impact across the organisation.
A proven track record of leading an Architecture function, in a multi-business group or complex enterprise environment, ideally through a period of transformation or significant growth.
Experience of leading an Architecture function in an environment where high rates of change are the norm, and where change is managed by autonomous teams operating a DevSecOps model.
Experience in implementing and iterating comprehensive strategies that align with business goals and empower us to make data-driven decisions.
Able define and clearly articulate the team's mission and promote strong agile ways of working.
An understanding of the loyalty, travel, or aviation sector is advantageous but not critical.
Equity, Diversity and Inclusion at IAG Loyalty
This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.
Employment type Full-time
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- Location:
- London
- Job Type:
- FullTime