Head of Contract Performance & Management

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Biborough Head of Digital (Adult Social Care) WCC621636, London Client:
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Salary is negotiable depending upon experience.
Contract type: Permanent
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Adult Social Care in Westminster City Council is a world of extraordinary stories, where our passionate, caring and committed professionals do brilliant work every day.
We stepped in to help, but they were hostile to outside agencies. Our social worker did a great job persuading Mrs D to get hospital treatment and a temporary stay in a care home. In an epic effort throughout COVID, she gained the sons trust and sorted all the repairs, carers and nurses needed so that Mrs D could come home to live with her son. As Bi-borough Head of Digital, you can make your own powerful contribution to Westminster and Kensington and Chelseas success. This is a high-profile strategic leadership role one that directly supports frontline teams, enhances resident outcomes, and drives sustainable transformation across two London boroughs.
You will lead the digital transformation of adult social care and public health services, identifying and embedding person-centred digital solutions that reflect the needs of service users and practitioners. This includes working in an agile, matrix environment to implement innovation that aligns with both councils strategic ambitions, service requirements and financial objectives.
Acting as a key member of the directorates Extended Senior Management Team and the councils wider leadership, you will drive cross-cutting digital initiatives, lead culture change and embed inclusive, person-focused innovation into core service delivery. You will manage strategic programmes and partnerships, working collaboratively with internal digital teams, external suppliers, and sector-wide networks to position the Bi-borough as a centre of excellence in technology-enabled care.
You will champion equality, diversity and inclusion in service design and digital engagement, ensuring resident voice and lived experience are central to shaping responsive, accessible, and future-ready services. Your leadership will directly support service managers to procure and adopt digital solutions that improve outcomes and efficiency, while promoting a culture of curiosity and continuous learning.
In addition to driving delivery, youll manage budgets, resources and performance for your portfolio, ensuring all activity complies with statutory, financial and governance requirements. Your role will include overseeing technology partnerships, contributing to strategic planning, and representing the councils at internal and external forums sometimes outside standard hours.
With the increasing complexity of need and demand across adult social care, your work will be crucial in helping teams meet these challenges head-on. Youll bring creativity, strategic insight and a collaborative mindset ensuring digital solutions are not only innovative but embedded meaningfully into everyday practice.
You bring a thorough understanding of adult social care policy and operating contexts, supported by experience leading successful projects across local government, health and care settings. Your strong networks across sectors have enabled you to unite diverse stakeholders around shared goals, and you are adept at influencing those who may be less familiar with digital ways of working to embrace innovation.
You are passionate about harnessing technology to drive innovation, improve resident wellbeing, and tackle complex challenges in public service.
You have led high-performing teams in fast-paced and complex environments, with a strong commitment to equality, diversity and inclusion. Youre an inclusive leader who supports staff development, effective prioritisation, and resource planning, ensuring services perform to the highest standard.
Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme will automatically be invited to interview should they meet the essential criteria for the role.
We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the citys future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. As a forward-thinking Council, we appreciate that people work in different ways, therefore, our staff benefit from working a range of flexible working patterns as well as Agile working.
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Eurojobs.com is not responsible for any external website content.
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Location:
London
Job Type:
FullTime

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