Head of Customer Experience Salary £75,000 to £80,000 per annum, dependent on experience Folkestone Hybrid At Saga Insurance customer experience isnt just a function - its the heartbeat of everything we do.. We are on a mission to deliver brilliantly simple, consistently exceptional experiences for our customers, and were looking for a CX leader who can bring that vision to life, both internally and across our valued partner network. This is a unique opportunity to shape how our brand is experienced at every touchpoint, ensuring our distinctive Saga Experience is not only understood, but truly lived and breathed. Youll take the lead in embedding our CX framework across external partner onboarding, setting the gold standard for service delivery through robust quality assurance and performance monitoring. From championing our heritage and brand principles to aligning every interaction with our tone of voice and values, youll be the driving force behind a seamless, insight-led customer journey.

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