Salary type: Annual

Salary: Negotiable

Location: Hertfordshire/Hybrid

Job ID: 36415

Job Description

This newly created role bridges Sales and Operations, with a core focus on leading the team to deliver an exceptional customer experience across all touchpoints. The position is responsible for driving innovation and establishing best-in-class standards for customer service, support, and sales delivery. You will take full ownership of the customer journey, collaborating with key stakeholders to continually enhance sales performance and deepen customer engagement.

We’re seeking a candidate with a strong background in Travel or Tour Operations, and proven experience in both Sales and Operations. The ideal candidate will be a dynamic change driver, capable of working collaboratively while leading a small, specialist team. Key outcomes include delivering measurable business improvements, increasing sales conversion and capability, and enhancing overall operational efficiency.