A leading SaaS company in East Midlands seeks a Head of Customer Success to drive customer retention, develop engagement strategies, and lead a focused team. The role demands a customer-centric mindset, strong communication, and strategic thinking to build long-term relationships and deliver measurable value for clients. You will contribute to overall commercial strategy and ensure continuous improvement across the organization. This is a vital role for enhancing customer experiences and driving the company's growth. #J-18808-Ljbffr