Be the voice of the customer at leadership level

Head of Customer Success | Data & AI Software | £90k–£110k + bonus | London (hybrid)

About the company

This is a turnaround story with serious momentum. Backed by world-class clients and a CEO who’s driven real change, they’re transforming how leaders use data and AI to drive strategic outcomes. The software is mission-critical to their customers, with 10-year lifespans and huge white space for growth. ARR from existing clients is set to more than double in the next 3 years.

About the role

You’ll be the most senior Customer Success hire, sitting on the leadership team and owning all things customer.

• Write the playbook, shape the model, and build the future team.
• Spend 90% of your time with clients, building real partnerships (expect exec-level QBRs and F2F time).
• Own retention, upsell, and adoption - working peer to peer with sales.
• Bring a strong voice into leadership, challenging the status quo and influencing product strategy.
• Be trusted to think, your view will count.

About you

• You have 5+ years Senior Customer Success experience for a complex enterprise software in a data-rich, tech-led environment
• You’re strategic and comfortable speaking to CPOs and engineers alike
• You’ve managed and built out a successful Customer Success team for a SaaS start-up/scale-up
• You have designed and implemented the Customer Success playbook and have demonstrable results
• You love small company pace and the opportunity to build from the front

Package

• £90,000–£110,000 base salary + performance-based bonus
• Future growth includes building a small team under you
• London-based with regular in-person customer time (UK and US travel expected)

Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level professionals. Specialist sectors include SaaS, DeepTech, FinTech, RegTech, AI, Data & Analytics, Financial Crime software, and more.

Arius Ltd is acting as an employment agency in relation to this vacancy.