Head of Facilities Operations & Workplace Experience Step into a career-defining leadership role at the University of Greenwich. As Head of Facilities Operations & Workplace Experience, you’ll lead hard and soft FM delivery across our Avery Hill, Greenwich and Medway campuses – from modern teaching spaces to historic, listed buildings on a world heritage site. Location: University of Greenwich (Avery Hill, Greenwich & Medway campuses)Days/Shift Pattern: Monday to FridayTotal Hours Per Week: 40 hoursSalary: £55,000 - £68,000, plus 10 % bonus and £1,300 flexible benefit funds What You’ll Be Doing

Ensuring consistency in processes and procedures for operational delivery of hard and soft services across all sites. Creating an environment where safety is the first priority and all parties are encouraged to participate. Working with the commercial team to ensure accurate monthly FM activity reporting. Supporting the contract Head of Finance and Partnership Director to grow the account and execute the overall business strategy that maintains and grows revenue and profitability. Working within an entrepreneurial culture to deliver solutions, provide leadership and communication, and dive into details when required. Being on call and supporting out‑of‑hours emergency situations. Carrying out other reasonable tasks as directed by senior management to meet operational requirements.

What We Are Looking For

Proven senior leadership experience managing hard and soft FM services across a large, complex IFM contract, ideally multi‑site. Strong technical/engineering background or demonstrable technical competence, with confidence to challenge, guide and support specialist teams. Track record of creating outstanding workplace experiences that put people first and enhance how students, staff and visitors use the estate. Commercial acumen, with experience of supporting account growth, managing budgets and using data to drive performance and value. Highly developed stakeholder skills – confident influencing at senior level, negotiating solutions and building long‑term, trust‑based relationships. Deep understanding of the built environment and FM sector, including current challenges, legislation, governing bodies and best practice in hard and soft services. Data‑led mindset, with experience of CMMS, reporting and performance metrics, and the ability to turn insight into action. Excellent communication and interpersonal skills, able to engage credibly with clients, colleagues, suppliers and partners at all levels. Strong IT skills, particularly across the Microsoft Office suite (Excel, PowerPoint and Word). Professional credibility, ideally as a Certified Member of IWFM (or equivalent experience). Flexible, resilient approach, comfortable operating in a changing environment, solving complex problems and continuously improving service delivery. Collaborative working style, able to lead through others and work effectively across functions, client teams and supply chains to achieve shared outcomes.

What We Offer

A competitive salary & excellent benefits package. Opportunities for career growth and development. A diverse, supportive and inclusive workplace. Unlimited access to an online mental health and wellbeing support platform. An Employee Assistance Programme for legal, financial and personal support. 24/7 access to a virtual GP service. Exclusive discounts for you, your family and friends through the Sodexo Discounts Scheme. Membership in the Mercer Aspire Pension Plan to help you save for your future. Learning and development opportunities to enhance your career growth. A Bike to Work Scheme, supporting both your fitness and the environment.

If you're looking for an opportunity where you can bring your passion, skills and ambition to a company that truly values you, then this is it. Apply today and take the next step in your Sodexo journey. Friendly customers. Vibrant communities. Exciting careers. #J-18808-Ljbffr