Overview

Head of Lifestyle Proposition & Partnerships – EMEA. Lead the strategy and evolution of Ten’s luxury lifestyle offerings across the region. Oversee a team of Partnership Managers, driving operational excellence and delivering exceptional experiences to Ultra-High-Net-Worth members.

Key Responsibilities

• Strategic Leadership: Define and lead the Lifestyle Proposition strategy for EMEA in alignment with Ten’s global objectives across Dining, Retail, Entertainment and other categories.
• Proposition & Partnerships: Develop and manage a portfolio of lifestyle services and partnerships that deliver best-in-market offers tailored to UHNW clients.
• Innovation & Engagement: Drive innovation in lifestyle offerings and design impact campaigns that increase member engagement and bookings.
• Collaboration & Integration: Work cross‑functionally to share best practices, strengthen synergies and ensure seamless integration of services into existing delivery mechanisms.
• Performance & Team Development: Monitor key metrics (NPS, engagement, commercial targets) and foster a high‑performance culture, providing coaching and growth opportunities.
• Industry Representation: Represent Ten at industry events and forums, showcasing thought leadership and strengthening brand presence in the luxury landscape.

Requirements

Education & Experience

• Minimum 3 years of leadership experience in luxury, hospitality or lifestyle services focused on UHNW engagement.
• Proven track record in leading lifestyle propositions or high‑end services with strong operational and team management experience.
• Demonstrated success in managing cross‑functional teams and driving organizational change globally.
• Strong commercial and partnership management experience, including development of policies and procedures that improve performance.
• Experience working in fast‑paced, technology‑driven environments with a passion for innovation.
• Fluency in English required; additional European languages highly advantageous.
• Ability and willingness to travel frequently across the EMEA region.

Knowledge, Skills & Abilities

• Deep understanding of lifestyle concierge, hospitality and luxury industries, including key trends, challenges and best practices.
• Strong knowledge of international markets and cultural sensitivities, particularly in Europe, the UK and EMEA.
• Exceptional communication and interpersonal skills, with the ability to build rapport and influence high‑profile clients, partners and stakeholders.
• Strong commercial acumen with proven revenue generation through innovative service offerings.
• Analytical and data‑driven approach to strategy and service improvement.
• Proficiency in CRM systems and management tools to enhance service delivery and member engagement.
• Ability to foster high‑performance cultures, motivating and developing teams to achieve excellence.

Guidelines for Hybrid/Home Office

• Located in London, UK.
• Hybrid working arrangement: at least 3 days a week in office.
• Secure home office at confirmed address, free from background noise or other distractions.
• Minimum internet speed requirement to be verified during recruitment and again upon onboarding.

Benefits

• Competitive salary package.
• Hybrid working. Combine working from home and office; fully remote options available if not near office.
• Paid time away from work. Competitive paid time off package, including a day each year to volunteer for a cause important to you.
• Paid Sabbaticals. One month paid sabbatical after every 5 years of service, without using annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays. Possibilities to travel and work.
• Employee Discounts. Access to travel and entertainment discounts as our members receive.
• Be part of a global, dynamic and inclusive team with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who are We

Ten Life Group is a global luxury concierge service delivering high‑net‑worth and UHNW clients exceptional leisure travel experiences. We combine proprietary technology‑enabled platforms with highly trained lifestyle managers to innovate, inspire and continuously improve the lives of millions of members. As a certified B Corp, we join a global community dedicated to positive societal and environmental impact.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. All hiring decisions are based on merit, competence, performance and business needs, ensuring an inclusive work environment for all employees.