Head of SIAM
New Yesterday
Location : London/Reading
Type: Permanent
Responsibilities:
Define and implement the SIAM operating model for a multi-supplier environment, ensuring alignment with client objectives and regulatory requirements.
Establish governance frameworks to manage service integration across all suppliers and internal teams.
Drive accountability for end-to-end service delivery and performance across the ecosystem.
Own and enforce SLA compliance across multiple suppliers and internal service providers.
Define, monitor, and report KPIs for service availability, incident resolution, and customer experience across the integrated supply chain.
Implement proactive measures to reduce MTTR and improve service reliability across all vendors.
Act as the primary liaison between the Customer and multiple suppliers, ensuring smooth collaboration and issue resolution.
Conduct joint service reviews with suppliers to track performance and drive continuous improvement.
Negotiate service improvements and resolve escalations across the vendor ecosystem.
Serve as the key point of contact for Customer leadership on integrated service performance and risks.
Provide clear, data-driven updates on SLA compliance, supplier performance, and improv...
- Location:
- London
- Job Type:
- FullTime
- Category:
- Management & Consultancy