Head of Technology / Service Management

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Ravensbourne University London provided pay range
This range is provided by Ravensbourne University London. Ravensbourne University London is a vibrant institution where creativity, technology, and business converge. Located in the heart of North Greenwichs Design District, our cutting-edge campus is home to a diverse and growing global community, immersed in one of the worlds most dynamic creative and commercial hubs.
At Ravensbourne we are seeking a strategic and forward-thinking Head of Technology Services to join our IT Services Senior Leadership Team. Reporting to the Chief Information Officer, this pivotal role leads the delivery of robust, secure, and scalable IT infrastructure and support services across the university.
You will oversee critical areas including cyber security, cloud platforms, infrastructure, collaboration technologies, and end-user computing. Working closely with the Head of Enterprise Applications and Data, you will act as deputy to the CIO and play a key role in enhancing operational effectiveness and institutional resilience.
Steer the strategic direction and day-to-day operations of IT services across the university.
Manage and develop a multidisciplinary Technology Services team (~16 staff), fostering innovation and service excellence.
Oversee infrastructure, networks, systems, and user support to ensure secure, scalable, and highly available services.
Maintain a strong institutional cyber security posture, including tested incident response plans.
Collaborate with academic and professional service teams to align technology capabilities with institutional KPIs.
Drive digital transformation initiatives, including cloud adoption, cybersecurity enhancements, and hybrid learning technologies.
Ensure compliance with data protection, accessibility, and IT governance standards (Cyber Essentials, ISO27001, ITIL).
Proven experience in IT leadership and service management within complex
Deep technical expertise across infrastructure, cloud services, cybersecurity, and enterprise systems.
Formal qualifications in technology and cyber security.
Project management experience and relevant certifications.
Strong financial acumen in managing operational and capital budgets.
A strategic mindset with a track record of driving innovation and change.
Highly competitive pension scheme (Local Government Pension Scheme)
Generous annual leave
Flexible hybrid working arrangements
Employee Assistance Programme
Season ticket loans
Employment type Full-time

Job function Information Technology
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Location:
London
Job Type:
FullTime

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