Position Title: Helpline Supervisor Reports To: Helpline Manager / CEO Salary: £36,000 per annum, plus pension and employer NI contributions Hours: 40 hours/week Contract: Permanent, full-time, flexibility required in work hours Location: Remote / Office-based – some evening/weekend work required Role Purpose: The Helpline Supervisor will provide support, guidance and supervise the helpline advisors and in the future helpline volunteers. The role will further provide emotional support and debriefing for the helpline advisors and volunteers during each helpline shift and when appropriate after each reported incident. They will also oversee the quality of service and ensure each report is dealt with appropriately to a high standard and that reports are logged appropriately recording all relevant information, ensuring data is protected and all procedures are followed. Role Responsibilities: Provide day-to-day supervision, guidance and emotional support to helpline advisors.

Monitor call logs, case records, and system reports to ensure quality and flag complex or urgent cases.

Ensure safeguarding protocols are followed and lead on referrals involving serious risk or protection concerns. ...