House Services Coordinator
New Yesterday
House Manager Hours:
16 hours per week, normally worked on Mondays and Tuesdays from 1:00pm to 9:00pm. One weekend per month will be worked
instead of
the weekday shifts, with hours from 9:00am to 6:00pm on both Saturday and Sunday. Some flexibility is required. Length of Post:
Permanent Salary:
£13.52 per hour Benefits 20 days annual leave + 12 days Public Holiday days leave per year pro-rata. Pension Auto Enrolment 5% Company Pension, No cost benefit Death in Service. Closing date 12th February 2026. Please note the advert will be closed early if an appointment is made therefore, please do not delay in applying. Only applicants progressing to the next stage of the recruitment process will be contacted due to the anticipated high number of applicants expected for this post. Interviews will be held on a rolling basis. Crossbasket House provides accommodation and support for families with seriously ill children receiving care in the Royal Hospital for Children Glasgow and other hospitals in the west of Scotland. Families stay free of charge in the 30 bedroomed House and there is no time limit on the accommodation
once a family is given a room it is theirs until their child is discharged from hospital. For families with a sick child, the House is a haven at a stressful time when their childs stay in hospital requires them to be close by while they are away from home. JOB PURPOSE: To be a point of contact in the House, providing a friendly, professional and efficient service to families, visitors and all stakeholders. To be a competent person to be the sole member of staff on occasions during your shift. Provide general administration, housekeeping and support to the House. PRIMARY RESPONSIBILITIES Respond confidently and appropriately to emergency situations within the House. When working as the sole member of the team on shift, take full responsibility for managing emergency situations. To conduct a handover with overnight Security staff on arrival/conduct handover to House staff at end of shift Daily opening/closing of receptions and procedures Assist with the day-to-day running of the House To assist On-Call duties when required To liaise with hospital staff regarding referrals to the House To undertake check-in and check-out procedures with families To deliver fire safety drill and Health and Safety information induction to families To carry out housekeeping tasks when required Provide efficient administrative support to the House To welcome and support volunteers in their work Please note: This job description will be reviewed as part of the post holders annual appraisal and is not intended to be a complete list of responsibilities but indicates the main responsibilities required from an employee in the role. We reserve the right to require employees to perform other duties from time to time. In addition, we reserve the right to vary or amend the duties and responsibilities of the post holder at any time, according to the needs of the organisation. This post is subject to a PVG. Specific Duties House Operations & Front-of-House : Follow all opening and closing procedures Conduct handovers with overnight Security staff and incoming House staff Act as a primary point of contact for families, visitors and volunteers. Assist with the overall day-to-day operation of the House Respond confidently and appropriately to emergency situations Take responsibility for routine House operations during shifts, including lone working Family Accommodation & Support : Check-In Liaise with hospital staff regarding referrals and allocation of accommodation Prepare check-in documentation and ensure rooms are ready for arrival Welcome families warmly and empathetically Complete registration procedures and database updates Show families to their rooms and provide Health & Safety and Fire Safety inductions Issue keys and support families in settling into the House Check-Out Coordinate family departures and room inspections Ensure rooms are left in satisfactory condition Raise any concerns with families sensitively and appropriately Ensure keys, equipment, and documentation are returned Process room deposits and donations where applicable Complete all required paperwork and database updates Facilitate timely room turnaround in collaboration with housekeeping Ongoing Family Support : Build positive, professional, and appropriate relationships with resident families Respond to enquiries and provide practical support Ensure House rules and protocols are adhered to Confidently assess and take appropriate action if rules are breached Housekeeping & Laundry : Support, instruct, and work alongside housekeeping staff and volunteers Undertake housekeeping duties as required, including cleaning, laundry, and ironing Ensure bedrooms and shared areas meet required standards Health & Safety : Carry out all duties in line with Health & Safety policies and procedures Actively contribute to maintaining a safe, secure, and well-functioning building Deliver fire safety drills and inductions to families Report and escalate maintenance or safety concerns appropriately Administration & Finance : Maintain accurate and up-to-date family records on the database Manage referral logs and administrative documentation Handle cash and card payments related to room deposits, donations, and merchandise sales Ensure all financial processes and record-keeping are completed accurately Maintain confidentiality and comply with GDPR and data protection requirements Volunteers : Welcome, support, and delegate tasks to volunteers Foster positive and respectful working relationships Ensure volunteers feel valued and supported in their roles Fundraising & Supporter Engagement : Direct fundraising enquiries to the fundraising team when appropriate Gather information for fundraising staff when they are unavailable Maintain awareness of current fundraising activities and events Promote merchandise sales and House show rounds Receive, record, and process donations in line with procedures Additional Information The post holder will have access to confidential and sensitive information and must exercise discretion at all times The role may involve contact with families, supporters, or former residents affected by bereavement; the post holder must respond with empathy while maintaining appropriate boundaries and self-care The post holder will act at all times as an ambassador for the charity, conducting themselves in a manner that upholds public trust and confidence Flexibility is required to meet the operational needs of the House
Essential Criteria : Proficient in using Windows based packages including Microsoft Office - Word, Excel, Outlook, email and the internet. Experience of working to timescales and deadlines. Educated to SVQ Level 3 / HNC or equivalent skills through on-going Professional / personal development. Excellent English language verbal and written skills. Excellent numeracy skills. Ability to fit-in and work effectively as part of a small House team and contribute to team goals. Professional in attitude, behaviour and practice. Ability to respect confidentiality. Ability to deal sensitively and empathetically with families, donors and external stakeholders. Have highly developed social skills, friendly and outgoing in dealings with everyone. Excellent communication skills. Excellent organiser and planner. Ability to produce work to a high degree of accuracy and efficiency. Ability to prioritise workload, work under pressure while having the ability to adopt a flexible approach in response to new & unforeseen challenges. Ability to work unsupervised and use own initiative. Commitment to achieving personal, departmental and organisational objectives. Confident in dealing with a variety of varying situations including face-to-face with families dealing with challenging circumstances. Reliable and proactive team member. Self-motivated. Shows genuine concern for others satisfaction and wellbeing. Values diversity and respects individual differences. Flexible to complete work according to service requirements. Committed to the work of Crossbasket House. Desirable Criteria
: Experience of working within the Third Sector. Experience of working within the Hospitality Industry, particularly housekeeping and front-of-house duties. Knowledge of working with databases. Understanding of the Crossbasket House. Experience in the provision of shared accommodation & facilities. Have well developed personal coping skills challenging families, grief, loss.
TPBN1_UKTJ
- Location:
- Gb
- Job Type:
- PartTime
- Category:
- Customer Service;Education