Housing Benefit Processor / Housing Benefits Officer
New Today
Location:
Leeds Reporting to:
Housing Benefit Team Leader Salary:
£23,500-£25,000 per annum Contract:
Permanent Hours:
Full-time
Role Overview
We are seeking an experienced and detail-focused
Housing Benefit Processor / Housing Benefits Officer
to manage, process, and monitor housing benefit claims within an
all-male supported housing environment . The successful candidate will ensure housing benefit claims are
accurately processed, reconciled, and maintained , working closely with
Leeds City Council , landlords, and internal finance teams. This role is critical to ensuring service users receive their correct benefit entitlements promptly while maintaining compliance with housing benefit legislation and local authority requirements.
Key Responsibilities
Process, manage, and monitor
Housing Benefit claims
from application to payment.
Ensure all
housing benefit payments
are received, identifying missed, delayed, or rejected payments.
Complete and submit
changes of circumstances
accurately and in a timely manner.
Reconcile housing benefit accounts and resolve
payment discrepancies, suspensions, and overpayments .
Challenge overpayments and incorrect decisions with
Leeds City Council
on behalf of service users.
Liaise regularly with
local authorities, landlords, finance teams, and external agencies
regarding claim status.
Maintain accurate and up-to-date service user records across
Airtable, spreadsheets, databases, and internal systems .
Set and manage
rent settings , ensuring alignment with housing benefit entitlements and lease agreements.
Administer
head leases
for new properties, ensuring documentation is completed correctly and stored securely.
Advise service users on
housing benefit eligibility, evidence requirements, and application processes .
Provide basic
budgeting and financial guidance
related to rent and benefit payments.
Identify, escalate, and resolve delays or issues with housing benefit claims.
Work collaboratively with housing, finance, and support teams to meet service users' housing needs.
Stay up to date with
housing benefit legislation, welfare reform, and local authority guidance .
Attend team meetings, supervision, and training sessions as required.
Essential Criteria
Proven experience in
Housing Benefit administration , welfare benefits, or financial support services.
Strong knowledge of
Housing Benefit regulations , local authority processes, and claim management.
Experience liaising with
Leeds City Council
or similar local authorities.
Demonstrable experience managing
changes of circumstances , rent settings, and benefit reconciliations.
Experience challenging
overpayments, suspensions, and incorrect benefit decisions .
High level of accuracy and attention to detail in data handling and record keeping.
Strong administrative, organisational, and time-management skills.
Excellent written and verbal communication skills.
Confident using
Microsoft Office (Excel, Word) ,
Airtable , spreadsheets, and databases.
Ability to handle confidential and sensitive information in line with GDPR.
Commitment to supporting
vulnerable adults
in a supported housing setting.
Desirable Criteria
Experience working in
supported housing , homelessness services, or residential support settings.
Knowledge of
Universal Credit, Council Tax Support, or other welfare benefits .
Experience working in an
all-male or gender-specific supported environment .
Values & Approach
Respectful, professional, and non-judgemental approach to all service users.
Strong commitment to
equality, diversity, and inclusion .
Proactive, solution-focused mindset with the ability to work independently.
Flexible and adaptable to changing service user and organisational needs.
TPBN1_UKTJ
- Location:
- Gb
- Job Type:
- FullTime
- Category:
- Human Resources;Social Care;Human Resources