Housing with Support Manager
New Yesterday
Are you passionate about supporting older people to live independently in a safe and welcoming community? Join us at MTVH as a Housing with Support Manager and make a real difference every day.
About this role: Our sheltered housing service provides on-site housing management and support for customers aged 55 and over, helping them maintain independence, choice, and control over their lives. We create a vibrant and secure environment where residents can enjoy an active social life if they choose.
As a Housing with Support Manager, youll deliver a high-quality housing management service across our schemes, ensuring properties are well-maintained, safe, and compliant. Youll be the first point of contact for residents, offering advice, support, and practical solutions to help them thrive.
What Youll Do
Manage referrals, arrange property viewings, and assess suitability in line with our allocations policy.
Carry out home visits after move-in and regular tenancy audits to ensure residents are settled and supported.
Provide advice on rent management, welfare benefits, budgeting, and financial inclusion.
Support residents to report repairs, address anti-social behaviour, and maintain safe homes.
Promote independence by signposting to community resources and specialist services.
Coordinate minor works through our handy person service and liaise with Asset Management for planned works.
Arrange property adaptations to meet individual needs and maintain suitability.
What Were Looking For
Essential:
Knowledge of legislation relevant to older residents and sheltered housing.
Understanding of welfare benefits and tenancy rights.
Experience supporting vulnerable older people with housing and wellbeing needs.
Excellent communication skills and ability to work independently and as part of a team.
Strong IT skills (Microsoft Word, Excel, Outlook) and good numeracy/literacy.
Awareness of safeguarding procedures and local support pathways.
Desirable:
QCF Diploma or NVQ Level 3 in Health & Social Care or Housing.
Personal Attributes
Flexible and adaptable to meet customer needs.
Assertive yet empathetic when dealing with sensitive issues.
Highly organised with the ability to prioritise and manage workload effectively.
Please note :- we do not currently offer visa sponsorship.
Whats in it for you?
Our benefits include:-
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional Beliefs day once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit interest free loan to help with rental deposits and season Ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively Serving people better every day to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others wellbeing.
We provide a platform of Network groups for employees to share views, tell us what were doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
Gender
Ethnicity
LGBTQ+
Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: https://view.pagetiger.com/bksiskh/001
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- Location:
- Clapham
- Salary:
- not provided
- Job Type:
- PartTime
- Category:
- Social Care
