High-quality support to employees and managers across the full range of HR activities. Working closely with colleagues across the HR function and the wider business, you'll offer expert guidance on HR and payroll matters, ensuring our policies and processes are applied effectively. You'll manage accurate, timely payroll administration, act as a trusted first point of contact for HR queries, and support the entire employee lifecycle — from onboarding to offboarding — with a strong focus on compliance and service excellence. This is an opportunity to make a meaningful impact, contributing to a team dedicated to delivering a best-in-class HR service.

To act as an ambassador of the Bank's vision to: Back more people to go for it in life and in business.

What will your day look like?

1. Provide first-line HR support to managers and employees on policies, procedures, and the full employee lifecycle, including onboarding, offboarding, and handling general HR queries.
2. Maintain accurate employee records in Oracle HMC, process new starters/leavers, run absence reports, manage pre-employment screening, and ensure correct salary, benefits, and holiday pay.
3. Manage payroll processes by running and checking the monthly payroll interface, ensuring all data is correct before submission to the third-party provider.
4. Handle high volumes of queries via HR mailboxes and phone lines, delivering timely, accurate responses within SLAs and escalating where necessary.
5. Drive continuous improvement by reviewing and updating HR processes, maintaining Standard Operating Procedures (SOPs), and ensuring efficiency in service delivery.
6. Ensure compliance with regulatory requirements, GDPR, SMCR checks, and PES processes, proactively addressing any risks or changes in legislation.

HR Administration & Systems: Proven experience in accurate and timely HR data management, ideally with Oracle; skilled in Microsoft Office (Outlook, Word, Excel).

Stakeholder & Customer Service: Strong stakeholder management and customer service skills, including excellent telephone manner.

Process Improvement & Compliance: Experience driving continuous improvement, with awareness of financial services regulations, GDPR, and ability to follow specific regulatory processes.

Data & Reporting: Skilled in data gathering, interpretation, and producing insights to support decision-making.

Organisation & Delivery: Exceptional time management, ability to prioritise multiple tasks, meet strict deadlines, and work effectively in a fast-paced environment.

Communication & Teamwork: Excellent written and verbal communication; proactive, solution-focused, and confident working independently or collaboratively.

What can you expect from us?

• Hybrid working model - 2 days in the office, 3 days from home
• A friendly and flexible culture, the same as how we work with our customers.
• A growing organisation that means there's lots of opportunities to progress
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.

Aldermore Group - why we exist

Let us tell you a bit about us: We're Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts, and business finance solutions, we're backing more people to go for it.

We thrive by saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers choose Motonovo Finance every week to buy their next car, van, or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination: to deliver on our purpose.

Let us tell you a bit about the opportunity

Join Aldermore's HR Shared Services team and play a pivotal role in delivering an outstanding HR experience to every employee. We're looking for a proactive, people-focused professional to provide first-line support.