HR Advisor

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Department: People & Development

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Company: Canary Wharf Management Limited

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Reporting to: ER Manager & Senior HR Business Partner

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Job Summary

To deliver a high-quality, proactive, and flexible Human Resources service across designated business area(s). Supporting the full employee lifecycle, the post-holder will leverage their knowledge of UK employment legislation and best practices to provide advice and foster a positive workplace environment. This role requires a solid background in employee relations to proactively support and enhance workplace dynamics, ensuring that the people agenda is fit for purpose and aligns with corporate objectives and the specific objectives of the Group.

This is a full-time role offering up to £50,000 per year for the right candidate, with the flexibility to work from home one day a week.

Main Responsibilities

Partnership with Leaders: Work in close partnership with managers across diverse operational teams, including security and maintenance, to deliver tailored HR support that aligns with both departmental objectives and the wider company strategy. Provide expert guidance and practical HR solutions that address the distinct challenges of each area, driving initiatives that genuinely support business goals and operational performance.
Dedicated HR Service and Employee Relations: Provide a HR service to assigned business areas for routine employee relations issues. Escalate complex cases or consult with the HR Business Partner and Employee Relations Manager as needed.
Grievance & Disciplinary Support: Advise managers on investigations and hearings related to disciplinary and grievance matters. Reviewing documentation, maintaining detailed records and ensure accurate notes.
Organisational Design: Support organisational changes, including succession planning, redundancy exercises, and reorganisations. Facilitate consultation processes as necessary.
Absence Management: Support managers by attending review meetings for complex sickness cases. Assist in obtaining medical reports and help develop action plans to address and resolve absence-related issues.
Performance Management: Offer guidance and support to managers on performance-related concerns, ensure accurate documentation in relevant tools, and monitor and report on progress.
End-to-End Recruitment: Deliver a comprehensive recruitment service to the assigned business areas, including:
Formulating job descriptions and person specifications.
Creating and placing recruitment adverts both internally and externally, including on platforms such as LinkedIn and Totaljobs.
Liaising with recruitment agencies and local job brokerages.
Negotiating fees with recruitment agencies, ensuring they have up-to-date Terms of Business agreed.
Attending job fairs, organising, and conducting interviews.
Assisting in the organisation, delivery, and design of new recruitment assessments (where applicable).
Assisting managers in reviewing and shortlisting applications.
Scheduling and attending interviews and assisting the hiring manager in creating role-specific interview questions.
Making offers of employment and liaising with the admin team on vetting and issuing of contracts.
Compilation of Salary & Bonus Market Data: Compile salary and bonus market data for benchmarking purposes to ensure competitive and fair compensation practices.
Exit Interviews: Ensure Exit Interviews are completed, analyse data and report back to the business area accordingly.
Any other Duties: Perform any other duties reasonably requested by the line manager or Head of Department.

PERSON SPECIFICATION

Demonstrated experience as an HR Advisor in a fast-paced operational setting, with the ability to stay composed and effective under pressure.
Proven track record of managing high-volume employee relations matters, including absence management, performance management, disciplinary and grievance cases, and investigations, with confidence and assertiveness.
Hands-on experience with Human Resources Management Software (HRMS) and HR systems, ensuring accurate management of employee data and HR processes.
Strong understanding of UK employment legislation.
Experience supporting recruitment and onboarding for high-volume or shift-based roles, ensuring effective integration of new starters into operational teams.
Ability to work with unions or employee representatives, supporting positive industrial relations and managing consultations where required would be advantageous.
Confidence in delivering briefings, training sessions, or toolbox talks to managers and employees on HR policies and processes.
Excellent interpersonal and communication skills, with the ability to manage sensitive conversations and build strong relationships at all levels.
Advanced proficiency in Excel, Word, and PowerPoint, with a meticulous approach to reporting and documentation.
CIPD Level 3 qualification or equivalent demonstrable experience in a fast-paced HR generalist role.
Highly proactive, resilient, and detail-oriented, with a “can do, will do” approach to resolving issues quickly and improving employee satisfaction.

Health Safety And Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Environmental, Social & Governance (esg) Responsibilities

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

Quality Management Responsibilities

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

Company Values

Commit to Excellence

Act with integrity and deliver high performance
Put our customers at the heart of what we do
Resolve issues by providing high quality solutions

Foster Collaboration

Find opportunities to collaborate with others across the business to achieve shared goals
Encourage inclusive networks and treat others with respect and fairness
Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

Confident in making decisions appropriate to the role
Learn from mistakes and listen to constructive feedback to improve performance
Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

Take pride in delivering high quality service which exceeds expectations
Committed to opportunities for self-development
Take responsibility for my own performance and look for ways to improve

Embrace Innovation

Embrace change and innovation
Proactively suggest ways to improve our business and encourage others to share ideas
See new challenges as opportunities to deliver effective change

What We Offer

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Human Resources

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