About the Company

This is a fantastic opportunity for an Assoc CIPD HR Manager to secure a position with an IT Managed Services organisation enjoying rapid growth.

About the Role

Salary: Up to 60k

Hybrid: Office based in Hertfordshire area at least 2 days per week.

My client is a managed service provider focusing on SME and mid-market customers with propositions in the Managed Services, Print and Comms industry.

Responsibilities

Recruitment & Staffing:

• Identify staffing needs, writing job descriptions, screening, interviewing, 'Right to work' / Security and prior employment checks, and hiring new staff, working alongside the hiring manager to support and assist as required.
• Develop a network and programme for Internal recruitment to minimise the use of recruitment agencies, thus saving costs, for some roles.

Onboarding & Development:

• Onboarding new employees with an update welcome pack and onboarding programme in a professional and comprehensive manner to expedite the settling in period.
• Training new hires and providing career development opportunities.
• Order IT equipment, check received, test. Order desk space and furniture spec.
• Follow up probation escalation with managers.
• Assisting managers with career mapping for staff and talent planning requirements.
• Ensure all staff details, benefits and pay are UpToDate and correct.
• Develop the organisational structure to support future growth, using best practice principles.

Employee Engagement and Relations:

• Handling complaints, grievances, and disciplinary procedures to ensure a safe and fair environment.
• Ensure the offboarding process is handled in a professional manner to ensure everyone is consistently treated fairly.
• Manage the execution of the HR Strategy to ensure achievement of the company objectives and deliver continuous employee development.
• Staff communications are sent out regularly as and when required; some to be approved by Executive.

Compensation & Benefits:

• Managing annual reviews of salary, pension schemes, and benefits, ensuring all administration is completed timeously. This includes all employee programmes and staff benefits/packages.
• Work alongside the Financial Controller to ensure monthly payroll processing is completed on time and accurately.
• Ensure employee training requirements are well managed and monitored.
• Manage the training and development plans and ensure they are of a high standard.
• Determine relevant Key Performance Indicators (KPIs) for incentive schemes.
• Systems and Policy Compliance:
• Developing company policies, ensuring employment law compliance, and maintaining employee records.
• Undertake analysis as required on staff performance, highlighting areas of concern or risk, which may be impacting profitability.
• Work along the executive on all aspects of the ESG (Environmental, Social, governance) programme.
• Ensure the company handbook to up to date and is linked to all the company policies.
• Current regulation compliance, including accepted professional standards, policies and procedures and legislation (including legislation on data protection, the Equality Act and health and safety).
• Ensure employment law, HR policy, best practice and workforce development are applied.
• Ensure that all relevant professional standards are met.
• Conduct annual remuneration and benefit surveys and reviews.
• Improve and develop HR processes and systems; Ensure all HR systems are reviewed and supported to ensure they are fit for purpose and support the objectives of the business.
• Set up of new users and removal of staff from systems, as well a ensure safe filing of employee details and contracts.

Health & Welfare:

• Overseeing employee safety, wellbeing, and work-life balance initiatives.
• Continuously improve engagement and welfare activities, maximising productivity, devolving HR responsibilities to line managers and building leadership capability.
• Identify HR trends so that attention can be directed to key issues and resources.
• Regularly coach, mentor, and support colleagues to identify individual strengths and development needs.
• Manage the diversity, equality, and inclusion values and practices within the company.

Qualifications

• Qualified HR Manager - ideally of CIPD Associate Diploma or similar.
• A working understanding of Human Resources compliance with company law.
• Proven experience in an HR Manager role in industry and within an SME.
• Strong leadership skills, with the ability to build people up and motivate.
• Strong communication skills, with the ability to present HR information to all stakeholders.
• Experience of HR systems and processes and policies.
• Excellent knowledge of owning a department budgets.
• Knowledge of the MSP sector is desirable, and experience working in the sector would be considered favourably.
• Working knowledge of HR and payroll systems.
• Excellent Microsoft Excel, word & Powerpoint skills.

Required Skills

• You should be collaborative, and work in partnership to build good working relationships with all managers, as well as all colleagues and stakeholders.
• You should be inquisitive, creative and look to continuously improve processes.
• You should be committed and focused on delivering personal objectives to help fulfil the organisation's mission.
• High degree of professionalism, integrity and confidentiality.

Personal Attributes

• Excellent precision and attention to detail.
• Excellent communication and personable, with strong interpersonal skills.
• Thrives in fast paced environment, energized under pressure with the ability to deal with problems decisively, when they arise.

Pay range and compensation package

Salary: Up to 60k

If this sounds like you and your an HR Manager based in the Herts area who holds an Assoc CIPD Accreditation, who has experience of working in the IT / Managed Services Industry, then I'd love to hear from you - you can reach me at (url removed)