We are currently recruiting for a new and exciting role of an Income Services Manager on a permanent basis. This role will be working for a reputable Housing Association based in the West Midlands.

This is a full-time position with a salary band of £46,000 per annum plus a £1,680 car allowance, there will also be a mileage rate paid.

Duties will include (but are not limited to):

• Leading and supporting a team to deliver on rent collection, service charges and income recovery across all tenures
• Overseeing the management of garage arrears, sundry debts and former tenant arrears
• Ensuring effective collaboration with the IHMO Team to support benefit claims and tenancy sustainment
• Carrying out performance management, 121s, and coaching of team members
• Leading rent recovery actions including legal proceedings and representing the organisation in court
• Supporting tenants to maximise income, access benefits and develop financial resilience
• Managing service delivery for shared ownership and leasehold customers including staircasing, service charge queries and RTB/RTA processes
• Building strong relationships with Local Authorities and internal departments to ensure service excellence
• Monitoring KPIs, preparing performance reports and implementing strategies to minimise rent loss and eviction risk

Skills, knowledge and experience required:

• Previous experience in income and leasehold management within the social housing sector
• Knowledge of arrears legal processes and welfare benefits
• Experience managing and coaching a team
• Access to a vehicle and a full clean driving license

Working hours:

• 37 hours per week
• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.