We have an opportunity for a permanent Infrastructure Specialist to join our IT Department. The successful candidate will report to the Infrastructure Operations Manager and will be responsible for planning, designing, developing, and launching efficient operational systems to support core organisational functions. This includes all IT projects, continual service improvement, and BAU activities. The candidate should have proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve systems issues to maximize the benefits of the IT environments.

Responsibilities include:

1. Assist in the strategic design and implementation of the core infrastructure to ensure high availability and manage service improvement plans.
2. Provide 3rd line IT support, resolving incidents escalated from the Service Desk and other support teams within agreed timescales.
3. Assist in planning, designing, developing, and deploying new services and enhancements within Infrastructure Operations.
4. Own and manage systems used for monitoring, backups, disaster recovery, and security patching.
5. Ensure compatibility and interoperability of computing systems.
6. Review and analyze existing systems for effectiveness and develop strategies for improvement.
7. Research hardware and software products to support purchasing and service improvement decisions.
8. Contribute to the design and implementation of strategic and tactical plans for managing corporate systems.
9. Develop, document, communicate, and enforce policies and procedures for standardizing systems and software.
10. Maintain the availability of production systems to meet service levels.
11. Perform preventative maintenance checks and actions as needed.
12. Display open collaboration and communication in line with Agile and DevOps practices.
13. Engage in self-development and continuous improvement.
14. Support and maintain all server components within the environment.
15. Collaborate with the IT Program Manager on the annual IT Maintenance program.

The ideal candidate will have strong technical skills and knowledge of technologies including Windows Server, Active Directory/Entra ID, SQL Server or Snowflake, Microsoft 365, and public cloud platforms such as AWS or Azure. Experience with compute, storage, virtualization, and network products like VMware, Cisco UCS, SANs is preferred. Knowledge of DevOps principles and technologies like Terraform, Ansible, scripting languages such as Python, YAML, PowerShell, and familiarity with Agile, Kanban, ITIL certifications, and public cloud certifications are advantageous. Excellent interpersonal and communication skills, documentation abilities, teamwork, and time management are essential. The role involves on-call, weekend work, and shift-based hours between 08:00-17:00.

We foster an inclusive, safe, and empowering environment. We encourage applications from diverse backgrounds and offer flexible working arrangements. If you require reasonable adjustments during the application process, please contact jay.lewis@tokiomarinekiln.com. For application difficulties, email recruitment@tokiomarinekiln.com. To apply or learn more, follow the application links or share this vacancy via social media.