About Infodesk: www.infodesk.com

Infodesk is the leading enterprise intelligence management SaaS platform, serving the top 100 companies across global life sciences, government, professional services, and financial services. InfoDesk’s proprietary software solution gathers, normalizes, enriches, and summarizes content in real-time, from external and internal sources, to deliver business-critical insights that help clients increase their competitive awareness, mitigate risks, and make confident data-driven strategic decisions.

About the Role:

• The Insight Program Manager for Life Sciences plays a key role to help meet the custom information needs of a high-profile, global clientele of pharmaceutical and biotech companies.
• This role requires an individual with experience in the Pharmaceutical industry or regulatory strategy or similar training / experience and a deep understanding of pharmaceutical content, including reports on clinical trials, compounds, indications, and related subject matter. You will need exceptionally strong verbal and written skills, project management expertise, and an understanding of editorial processes.
• This includes customer-facing communication, engagement with cross-functional internal groups, oversight of the work of remote contract editors and assurance of quality deliverables.

Scope of Work:

• Oversee the production process and manage the production schedule for editorial products and analysis for our global Pharmaceutical and Biotech clients.
• Provide editorial consultation on the unique information requirements of pharmaceutical and biotech clients to ensure alignment with customers’ goals and objectives
• Develop project scopes and objectives, involving all relevant stakeholders.
• Coordinate, scope, set up and implement standard processes and schedules for production operations.
• Collaborate with delivery, editorial contractors, product services, and customer success teams to develop enhancements and efficiencies for existing and new products.
• Provide pre-sales consultation on scope and pricing in a timely and accurate manner
• Provide ad hoc support where required in the analysis and delivery of client projects

Skills you'll need to be successful:

• 6-8 years of work experience in the pharmaceutical / biotech industries, in library science or knowledge management, medical library or special library.
• BA/BS in scientific/engineering/healthcare discipline a must, (Masters, PharmD or Ph.D preferred but not mandatory)
• Familiarity with reliable sources covering the pharmaceutical and life sciences industries.
• High understanding of Boolean queries and syntax.
• Analytical and creative problem-solving.
• Excellent client-facing and internal communication skills, both written and verbal.
• Solid organizational skills including attention to detail and multi-tasking.
• Experience scaling production projects to accommodate continuously increasing capacity.
• Editorial and production experience would be a plus