Installations Manager
New Today
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry, and we excel at manufacturing products to turn a house into a dream home. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
We are delighted to be recruiting a proactive, organised, and hands-on Installations Manager to manage manage nationwide 3rd party Garden Rooms Installation Teams, and ensure that we get things right first time, every time, and continue to delight our Garden Rooms customers. This role requires strong leadership skills, resilience, and the ability to manage changing priorities in order to deliver excellence in all areas of Customer experience, including ensuring the risk of any remedial fixes is minimised and addressed quickly and efficiently when needed.
WHAT OUR INSTALLATION MANAGERS DO: Manage the daily running of multiple, National, 3rd party Installation Teams Onboard and support new Installation Teams, ensuring they meet our stringent company quality standards Monitor project and installation progress, and resolve any operational issues Provide hands-on support when installers encounter problems that cannot be easily resolved, including attending sites Nationally if required Support sales teams by providing technical advice and clarification, and address any issues that arise after sale but prior to or during installation Act as the conduit between Sales and Installation Teams to ensure orders, delivery and installations are correct Manage customer expectations from payment through to installation completion Handle customer queries, complaints, and concerns professionally up to satisfactory sign-off Manage the remedial works process, minimising the remedial workload Allocate remedial jobs, schedule works, and ensure they are completed and closed correctly Personally carry out remedial works when needed Order required parts for remedial works and ensure materials arrive on site on time
WHAT WE NEED FROM OUR INSTALLATION MANAGERS: Previous experience as an Installations Manager, with experience managing 3rd Party Installations Teams Previous experience within the RMI Sector/construction, trades, or home improvement sector (e.g. joinery, carpentry, garden rooms, extensions, or similar) could be a distinct advantage Strong project management and organisational skills with the ability to handle multiple installations simultaneously Excellent customer service and communication skills - confident in customer facing face-to-face meetings, with the ability to convey accurate updates and manage expectations Previous experience co-ordinating trade teams and subcontractors IT literate with excellent telephone and written communication skills, and a friendly, professional and confident approach. Problem-solving mindset with attention to detail Willingness to travel nationally for site visits and installations with some potential overnight stays Full UK driving licence - Essential Previous installations/project management experience in garden rooms, modular builds, or outbuildings, could be a distinct advantage
WHAT WE OFFER OUR INSTALLATIONS MANAGERS: You will be rewarded with a very competitive basic salary Company vehicle 25 days holiday, plus statutory holidays - normally 33 days in total each year Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- Skilled Trades