Institutional Client Services Associate (French Speaking), London

Client:

Interactive Brokers

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

12a00959b61c

Job Views:

52

Posted:

18.07.2025

Expiry Date:

01.09.2025

Job Description:

Responsibilities

• Serve as the first point of contact for client queries, including assistance with multiple trading platforms (desktop, mobile, browser).
• Resolve trade-related queries (order entry, trade execution).
• Communicate and escalate high-level issues to relevant stakeholders.
• Manage relationships with key institutional clients.
• Project manage platform and process enhancements.
• Perform tasks such as client training, market research, and development.

Qualifications & Skills

• Strong knowledge of listed Equities, Options, Futures, and FX.
• Analytical problem-solving skills with a passion for technology and financial markets.
• Experience in international settlements or clearing operations is a plus.
• Bilingual in English and French.
• University degree or higher.
• 1-2 years of experience, preferably in a client-facing role at a global financial institution. Candidates with less experience but strong core skills will also be considered.

Location

20 Fenchurch Street, London, EC3M 3BY

Working Hours

8 am – 5 pm, Monday – Friday

Benefits

• Career development opportunities.
• Salary based on experience.
• Performance-based discretionary cash bonus.
• Discretionary stock grants.
• Group Life Assurance, Income Protection, and pension scheme.
• Hybrid working model.
• Additional annual leave increasing with service.
• Company-paid lunch and snacks at the office.
• Access to private medical, dental, and health plans (post-probation).
• Corporate events, travel season ticket loans, cycle-to-work scheme.

*Please note benefits are available upon successful completion of probation period.

Interactive Brokers is an Equal Opportunity Employer committed to diversity, equity, and inclusion.

If qualified, apply today to join our London team!

We value adherence to FCA Consumer Duty policies and fostering a compliant workplace environment.