Integrated Urgent Care Operations Manager for Service DeliveryAbout the Role: We’re looking for a confident, resilient and hands‑on Operations Manager Service Delivery to join our Integrated Urgent Care (IUC) division. This pivotal leadership role oversees the day‑to‑day delivery of urgent care services across NHS 111, Clinical Assessment Services and face‑to‑face provision. Reporting into the Head of Service Delivery, you’ll lead through a team of Team Managers, provide clear direction, strong governance and visible leadership across services, stabilise performance, drive consistency and ensure our services meet contractual, quality and performance standards, while keeping patient experience and safety at the forefront. It’s a hands‑on, service‑led role for someone who can manage complexity, challenge constructively and bring clarity, structure and pace to service delivery, working closely with clinical, quality, people and system partners to continuously improve outcomes for patients and colleagues.ResponsibilitiesProviding strong, visible leadership across Integrated Urgent Care services, with a regular on‑site presenceLeading and supporting Team Managers to deliver safe, effective and high‑quality servicesEnsuring contractual, performance and quality standards are consistently met across all servicesUsing operational data and reporting to drive performance improvement and maintain tight governanceTaking ownership of service delivery challenges, addressing performance, conduct and capability issues where requiredWorking closely with clinical leads, quality teams and senior colleagues to deliver service improvements and new pathwaysManaging operational rotas and budgets, balancing people, quality, performance and financial prioritiesRepresenting IC24 at external meetings and building effective relationships across the Integrated Care SystemParticipating in the IC24 on‑call rota as requiredRequirementsExperienced in an operational management role within a complex, fast‑paced environmentConfident leading managers and multi‑layered teams, including remote workforcesHighly operational, process‑driven and able to bring structure across multiple service strandsSkilled at using performance data to drive improvement and decision‑makingCalm under pressure, resilient and decisive, with strong problem‑solving skillsAn effective communicator who can build relationships and influence at all levelsPassionate about service delivery, quality and patient experienceExperienced within healthcare, urgent care or public services or able to demonstrate strong transferable leadership skills from a commercial or non‑healthcare operational backgroundAbout usWhy IC24? IC24 is a not‑for‑profit NHS primary care social enterprise delivering innovative urgent and primary care services across the South East of England. Every pound we make is reinvested into our services, our people and the communities we serve.A values‑led organisation focused on innovation, care, respect and excellenceThe opportunity to make a real impact on urgent care delivery and patient outcomesA supportive senior leadership team with a strong focus on quality and governanceOpportunities to influence service design, improvement and system workingA culture that values clarity, accountability and strong leadershipAdditional InformationLocation: Ashford, Ipswich or NorwichHours: 37.5 hours per week with flexibility for unsociable hours including evenings, nights, weekends and bank holidaysDBS: Enhanced DBS check with barred list checks requiredAnnual Salary up to £49,016.29 per annum (DOE)Generous annual leave entitlement plus bank holidaysFlexible and hybrid working optionsOngoing learning and development opportunitiesFree 24/7 independent counselling serviceAccess to Blue Light Card and NHS Discount SchemesMembership to our reward and discount platformEqual Opportunities & SafeguardingWe have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under‑represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.Ready to make a difference? If you’re an experienced Operations Manager with a passion for service delivery, strong leadership and improving urgent care services, we’d love to hear from you.Visit careers.ic24.org.uk to apply. #J-18808-Ljbffr